Regional Loan Operations Leader — Coach & Process Optimizer

FIRST INTERNATIONAL BANK & TRUST; Williston (ND); On-site; USD 80,000 - 100,000; Full time

Job summary

First International Bank & Trust is seeking a Regional Loan Associate Supervisor to lead and develop Loan Associates across the Central and Western Market, driving consistency and operational excellence. This is an experienced banking leadership role designed to coach teams, strengthen processes, and partner with lending and branch leaders across multiple locations.

You will coach, mentor, and train staff to ensure accuracy, adherence to procedures, and efficient loan operations—supporting

Qualifications

• Requires associate degree and at least four years in banking, loan operations, or lending support.
• Experience with loan documentation, loan administration, or related banking functions.
• Prior leadership, supervisory, or mentoring experience preferred.
• Familiarity with loan systems, workflows, lien perfection, ticklers, exceptions, or audit processes preferred.

Responsibilities

• Lead, coach, and support Loan Associates across the market, helping them develop their skills and achieve departmental goals.
• Serve as a resource and subject matter expert for loan operations, documentation, funding, and post-closing processes.
• Provide training and mentorship to ensure accuracy, consistency, and adherence to established procedures.
• Monitor loan production and staffing needs across market locations and help allocate resources effectively.
• Oversee loan funding, recording, lien perfection, and related documentation activities to ensure timely completion.
• Review audit findings, documentation exceptions, and tickler reports while working with team members to maintain quality standards.
• Establish performance expectations, provide ongoing feedback, and create action plans to support employee success.
• Partner with lending and operational leaders to identify opportunities for process improvement and operational efficiency.
• Support organizational initiatives and help guide team members through change while maintaining a strong customer-focused culture.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Leadership

Problem-solving

Customer focus

Education

Associate degree

Tools

Loan systems

Documentation workflows

Audit processes

Job description

First International Bank & Trust is seeking a Regional Loan Associate Supervisor to lead and develop Loan Associates across the Central and Western Market, driving consistency and operational excellence. This is an experienced banking leadership role designed to coach teams, strengthen processes, and partner with lending and branch leaders across multiple locations.

You will coach, mentor, and train staff to ensure accuracy, adherence to procedures, and efficient loan operations—supporting