Regional Leasing & Service Manager – DC Area

KETTLER; Tysons (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) retirement plan

Job summary

KETTLER in the DC metro area seeks a Regional Operations Specialist - Sales and Service Manager to maximize occupancy and deliver exceptional customer service. The role reports to the Community Manager and requires strong leasing, supervisory, and market insights to drive leasing performance across communities.

Responsibilities include managing leasing office operations, conducting tours, executing outreach marketing, and coordinating community partnerships.

Qualifications

• 2 years of residential leasing experience required.
• Supervisory experience required.
• Experience in luxury or market-rate housing preferred; affordable housing considered.

Responsibilities

• Manage leasing office operations and drive property occupancy.
• Monitor and direct sales activities with local market knowledge.
• Greet prospective residents and conduct property tours.
• Conduct outreach marketing and social media engagement to attract residents.
• Follow up with prospects to maintain a high-touch service approach.
• Support resident retention and partner with local businesses and events.
• Travel locally to manage multiple communities as needed.

Skills

Leasing experience

Supervisory experience

Customer service

Communication

Financial analysis

Budgeting

P&L management

Networking

Weekend availability

Tools

Property management software

Microsoft Office

Job description

KETTLER in the DC metro area seeks a Regional Operations Specialist - Sales and Service Manager to maximize occupancy and deliver exceptional customer service. The role reports to the Community Manager and requires strong leasing, supervisory, and market insights to drive leasing performance across communities.

Responsibilities include managing leasing office operations, conducting tours, executing outreach marketing, and coordinating community partnerships.