Sales and Service Manager

Tech Sales Jobs; Washington (District of Columbia); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

Tax-Advantaged Spending Accounts (HSA)

401(k) retirement plan with company on

Job summary

Reed Row Apartments in Washington, DC is seeking a Leasing Manager to maximize occupancy, lead leasing activities, and deliver exceptional customer service to residents and prospects.

You will supervise leasing staff, conduct property tours, perform outreach marketing, and collaborate with local businesses to drive traffic and leases. The role requires experience in luxury or market-rate properties and solid knowledge of property management software.

Qualifications

• 2 years of residential leasing experience is required.
• Supervisory experience is required.
• Experience in luxury or market-rate segment is required.
• Lease-up experience is preferred.
• Extensive knowledge of Property Management software programs.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Manage administration of the leasing office.
• Monitor and direct sales activities while knowing the local market.
• Greet prospective residents and provide property tours.
• Perform proper outreach marketing.
• Create engaging social media initiatives to connect residents and manage posts.
• Daily follow up on all prospects with a high-touch approach.
• Assist with resident retention.
• Support partnerships with nearby businesses and events.
• Walk the marketing path daily.
• Provide excellent customer service to residents and prospects.
• Process lease applications and qualify residents.
• Support Community Manager with office tasks.
• Help resolve resident concerns and issues.
• Other duties as assigned.

Skills

Leasing experience

Supervisory experience

Luxury or market-rate segment

Lease-up experience

Property management software

Microsoft Office

Communication skills

Financial analysis / P&L

Driver's license

Tools

Property Management Software

Microsoft Office Suite

Job description

Location: Washington, DC, US

Employment Type: FULL_TIME

Overview

KETTLER currently has an opening for a Leasing Manager at Reed Row Apartments, an apartment community located in Washington DC.

TheLeasing Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

Compensation: $26 / hour

We offer a robustBenefits Packageincluding, but not limited to:

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Managing administration of the leasing office.
• Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Qualifications

• 2 years of residential leasing experience is required.
• Supervisory experience is required.
• Experience in luxury or market-rate segment is required.
• Lease-up experience is preferred.
• Extensive knowledge of Property Management software programs.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Valid driver’s license and reliable transportation required.