Regional Leasing & Service Manager

KETTLER; McLean (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

401(k) retirement plan with company 1:

Job summary

KETTLER is seeking a Regional Operations Specialist - Sales and Service Manager in the DC metro area to maximize property occupancy by generating qualified traffic, conducting property tours, and delivering exceptional customer service. This role requires leadership, strong leasing acumen, and the ability to travel to various KETTLER sites as needed.

Responsibilities include managing leasing office administration, directing sales activities, and current market outreach.

Qualifications

• 2 years of residential leasing experience is required.
• Supervisory experience is required.
• Preferred experience in luxury or market-rate, but affordable housing experience also considered.
• Lease-up experience is preferred.
• Experience with delinquency management and posting payments preferred.
• Extensive knowledge of Property Management software programs.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

Responsibilities

• Managing administration of the leasing office.
• Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Skills

Leasing expertise

Supervisory experience

Communication skills

Customer service

Time management

Tools

Property Management Software

Microsoft Office

Job description

KETTLER is seeking a Regional Operations Specialist - Sales and Service Manager in the DC metro area to maximize property occupancy by generating qualified traffic, conducting property tours, and delivering exceptional customer service. This role requires leadership, strong leasing acumen, and the ability to travel to various KETTLER sites as needed.

Responsibilities include managing leasing office administration, directing sales activities, and current market outreach.