Sales and Service Manager

KETTLER; McLean (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision Insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) with company match

Job summary

KETTLER in the DC metro area seeks a Regional Operations Specialist - Sales and Service Manager to maximize occupancy and deliver exceptional customer service. Under the Community Manager, you will drive leasing, coordinate outreach, tours, and resident retention across multiple communities in the DMV region.

Qualified candidates have 2 years leasing experience, supervisory background, and familiarity with property management software.

Qualifications

• 2 years of residential leasing experience required.
• Supervisory experience required.
• Knowledge of property management software.

Responsibilities

• Manage leasing office administration.
• Direct sales activities and maintain local market knowledge.
• Greet prospective residents and conduct property tours.
• Perform outreach marketing and social media initiatives.
• Follow up with prospects with a high-touch approach.
• Assist with resident retention and resolve resident concerns.
• Support partnerships with local businesses, events, and organizations.
• Process lease applications and qualify residents.
• Assist Community Manager with general office tasks.
• Travel locally across the DMV area as needed.
• Float between multiple communities based on business needs.
• Work weekends when required.

Skills

Leasing expertise

Customer service

Communication skills

Team leadership

Market knowledge

Tools

Property management software

Microsoft Office

Job description

KETTLER currently has an opening for a Regional Operations Specialist - Sales and Service Manager, based in the DC metro area. The Sales and Service Manager, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service. Compensation: $60,000 - $65,000/annually DOE.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities

• Managing administration of the leasing office.
• Monitoring and directing sales activities while maintaining an intimate knowledge of the local market.
• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a "high touch" approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.

Qualifications

• 2 years of residential leasing experience is required.
• Supervisory experience is required.
• Preferred experience in luxury or market-rate, but affordable housing experience also considered.
• Lease-up experience is preferred.
• Experience with delinquency management and posting payments preferred.
• Extensive knowledge of Property Management software programs.
• Computer Proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Valid driver's license and reliable transportation.
• Must have ability to travel locally throughout the DMV area as needed.
• Flexibility to float between multiple communities based on business needs.
• Availability to work weekends when required.