Regional Leader, Resident Services & Experience

Personal Touch Home Health Care Services Inc.; Framingham (MA); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Personal Touch Home Health Care Services Inc. seeks a dynamic leader to oversee resident services across senior living communities, ensuring person-centered care and exceptional resident experiences.

You will drive quality outcomes, mentor community-based teams, and collaborate with clinical and hospitality partners to elevate service standards. The role focuses on compliance, continuous improvement, and shaping a resident-first culture across assisted living, independent living, and memory care

Qualifikationen

• Experience leading resident services in senior living settings.
• Strong focus on resident-first care and quality standards.
• Ability to mentor teams and foster service excellence.
• Knowledge of compliance and quality management in senior living.

Aufgaben

• Provide leadership for resident services and person-centered care practices.
• Oversee quality outcomes and ensure regulatory compliance.
• Mentor, coach, and develop resident services teams.
• Collaborate with clinical and hospitality partners to enhance resident experience.
• Drive continuous improvement in operations.

Kenntnisse

Leadership experience

Resident services

Mentoring teams

Quality management

Jobbeschreibung

Personal Touch Home Health Care Services Inc. seeks a dynamic leader to oversee resident services across senior living communities, ensuring person-centered care and exceptional resident experiences.

You will drive quality outcomes, mentor community-based teams, and collaborate with clinical and hospitality partners to elevate service standards. The role focuses on compliance, continuous improvement, and shaping a resident-first culture across assisted living, independent living, and memory care