Regional Director of Resident Services

Personal Touch Home Health Care Services Inc.; Framingham (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Personal Touch Home Health Care Services Inc. seeks a dynamic leader to oversee resident services across senior living communities, ensuring person-centered care and exceptional resident experiences.

You will drive quality outcomes, mentor community-based teams, and collaborate with clinical and hospitality partners to elevate service standards. The role focuses on compliance, continuous improvement, and shaping a resident-first culture across assisted living, independent living, and memory care

Qualifications

• Experience leading resident services in senior living settings.
• Strong focus on resident-first care and quality standards.
• Ability to mentor teams and foster service excellence.
• Knowledge of compliance and quality management in senior living.

Responsibilities

• Provide leadership for resident services and person-centered care practices.
• Oversee quality outcomes and ensure regulatory compliance.
• Mentor, coach, and develop resident services teams.
• Collaborate with clinical and hospitality partners to enhance resident experience.
• Drive continuous improvement in operations.

Skills

Leadership experience

Resident services

Mentoring teams

Quality management

Job description

leads person-centered care across multiple senior living communities, overseeing resident services operations to deliver exceptional experiences in assisted living, independent living, and memory care.

Key Responsibilities

• Provide leadership for resident services and person-centered care practices.
• Oversee quality outcomes and ensure compliance with applicable standards.
• Mentor, coach, and develop community-based resident services teams.
• Collaborate with clinical and hospitality partners to strengthen resident experience.
• Drive innovation in resident services operations and continuous improvement.

Qualifications & Skills

• Proven leadership experience in senior care and resident services.
• Strong commitment to a resident-first mindset and quality care.
• Ability to mentor teams and build a culture of service excellence.
• Knowledge of compliance and quality management in senior living settings.
• Collaborative approach with clinical and hospitality stakeholders.