Senior Living Hospitality Leader | Resident Experience

Cogir Senior Living; Spokane (WA); Vor Ort; USD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision, and Life ins.

Paid Vacation and Holidays

401K with company match

Free meals at work

Employee Assistance Program

Zusammenfassung

Cogir Senior Living seeks an experienced Hospitality Manager to oversee resident-facing operations, including reception, dining, and housekeeping, in a supportive, growth-oriented environment. You will lead staff, recruit/train teams, and ensure service quality and safety across the community.

The role emphasizes strong resident and family relations, adherence to health regulations, and collaboration with the Executive Director to maintain a welcoming atmosphere and exceptional resident

Qualifikationen

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in hospitality, business, or related field preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with understanding of kitchen and dining sanitation and food codes.

Aufgaben

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Kenntnisse

Excel

Word

Outlook

Interpersonal skills

Leadership

Customer service

Team player

Ausbildung

High School Diploma or equivalent

Associate or bachelor’s degree in hospitality or related field

Jobbeschreibung

Cogir Senior Living seeks an experienced Hospitality Manager to oversee resident-facing operations, including reception, dining, and housekeeping, in a supportive, growth-oriented environment. You will lead staff, recruit/train teams, and ensure service quality and safety across the community.

The role emphasizes strong resident and family relations, adherence to health regulations, and collaboration with the Executive Director to maintain a welcoming atmosphere and exceptional resident