Regional Knowledge Manager - Marketing & Data Insights

Gensler; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Gensler seeks a Northeast Regional Knowledge Manager to own the region's project data and knowledge-sharing systems, coordinating across New York, Boston, Morristown, Toronto, and Vancouver. You will be the go-to contact for metrics and tools, driving data accessibility for leadership and cross-team initiatives.

You will train staff on self-service tools, track usage, and surface trends while collaborating with regional leaders and the firmwide data community.

Qualifications

• 6–10 years of experience in knowledge management, marketing, or communications, ideally within a professional services or design firm.
• Bachelor's degree in Library Sciences, Management Information Systems, Communications, Marketing, or a related field.
• Strong written and verbal communication skills, with the ability to translate data into clear, concise updates for leadership.
• Proficiency in SharePoint, Power BI, Excel, and PowerQuery.
• Comfort managing multiple priorities independently and collaborating with senior leaders on a regular basis.
• Interest or experience in artificial intelligence, SQL, information experience/UX design, information architecture, data visualization, data governance, taxonomy design, and content strategy a plus.

Responsibilities

• Own the accuracy and completeness of project data in Gensler's Intranet Profiles, and manage the region's knowledge management tools, including the Intranet, Open Asset DAM, and Tableau dashboards.
• Train staff across the region on self-service use of these tools, so teams can find and update project information independently.
• Track how well the region's information resources are being used and flag gaps to regional and office leadership.
• Surface relevant project trends, metrics, and internal expertise, and share them across teams via the Intranet and other channels.
• Represent the Northeast in the firmwide knowledge management community, staying aligned with other Regional Knowledge Managers and Firmwide Data Platform stakeholders.
• Support cross-team projects that depend on accurate, well-organized project data, from marketing pursuits to leadership reporting.
• Mine the region's data for insights that support our strategic goals, and explore new ways to put that data to work as tools and technology evolve.

Skills

Knowledge management

Communication

Multi-tasking

SharePoint

Power BI

Excel

PowerQuery

AI

SQL

UX design

Education

Bachelor's degree in Library Sciences

Tools

SharePoint

Power BI

Excel

PowerQuery

Job description

Gensler seeks a Northeast Regional Knowledge Manager to own the region's project data and knowledge-sharing systems, coordinating across New York, Boston, Morristown, Toronto, and Vancouver. You will be the go-to contact for metrics and tools, driving data accessibility for leadership and cross-team initiatives.

You will train staff on self-service tools, track usage, and surface trends while collaborating with regional leaders and the firmwide data community.