Knowledge Manager at Gensler

METRO | 599; New York, Northern (NY, KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Gensler’s Northeast Regional Knowledge Manager will own project data and knowledge-sharing systems across New York, Boston, Morristown, Toronto, and Vancouver. You’ll ensure data accuracy, manage intranet and dashboards, and train staff for self-service insights.

You will collaborate with leaders to surface trends, support leadership reporting, and contribute to the firm’s knowledge-management community while advancing data-driven decision making.

Qualifications

• 6–10 years of experience in knowledge management, marketing, or communications.
• Bachelor’s degree in Library Sciences, MIS, Communications, Marketing, or related field.
• Strong written and verbal communication skills with the ability to translate data for leadership.
• Proficiency in SharePoint, Power BI, Excel, and PowerQuery.
• Comfort handling multiple priorities independently and collaborating with senior leaders.
• Interest or experience in AI, SQL, UX design, information architecture, data visualization, data governance, taxonomy design, and content strategy.

Responsibilities

• Own accuracy and completeness of project data in Intranet Profiles and manage knowledge management tools (Intranet, Open Asset DAM, Tableau dashboards).
• Train regional staff on self-service use of these tools for independent data updates.
• Track usage of information resources and flag gaps to leadership.
• Surface project trends, metrics, and internal expertise and share them via Intranet and other channels.
• Represent the Northeast in the firmwide knowledge management community and align with regional leaders.
• Support cross-team projects relying on accurate, well-organized data across departments.
• Mine regional data for insights to support strategic goals and explore new data tools and technology.

Skills

Knowledge management

Data visualization

Cross-functional collaboration

Communication

SharePoint

Power BI

Excel

PowerQuery

SQL

UX design concepts

Education

Bachelor’s degree in Library Sciences or related field

Tools

SharePoint

Power BI

Excel

PowerQuery

SQL

Job description

Gensler’s Northeast Regional Knowledge Manager owns the region’s project data and knowledge-sharing systems, serving as the go-to contact for project information, metrics, and tools across New York, Boston, Morristown, Toronto, and Vancouver.

This role sits within the Northeast Marketing, PR and Communications team and works closely with practice area leaders, client relationship teams, and regional, office, and studio directors to keep project insights and data accessible and current.

What You Will Do

• Own the accuracy and completeness of project data in Gensler’s Intranet Profiles, and manage the region’s knowledge management tools, including the Intranet, Open Asset DAM, and Tableau dashboards
• Train staff across the region on self-service use of these tools, so teams can find and update project information independently
• Track how well the region’s information resources are being used and flag gaps to regional and office leadership
• Surface relevant project trends, metrics, and internal expertise, and share them across teams via the Intranet and other channels
• Represent the Northeast in the firmwide knowledge management community, staying aligned with other Regional Knowledge Managers and Firmwide Data Platform stakeholders
• Support cross-team projects that depend on accurate, well-organized project data, from marketing pursuits to leadership reporting
• Mine the region’s data for insights that support our strategic goals, and explore new ways to put that data to work as tools and technology evolve

Your Qualifications

• 6–10 years of experience in knowledge management, marketing, or communications, ideally within a professional services or design firm
• Bachelor’s degree in Library Sciences, Management Information Systems, Communications, Marketing, or a related field
• Strong written and verbal communication skills, with the ability to translate data into clear, concise updates for leadership
• Proficiency in SharePoint, Power BI, Excel, and PowerQuery
• Comfort managing multiple priorities independently and collaborating with senior leaders on a regular basis
• Interest or experience in artificial intelligence, SQL, information experience/user experience (UX) design, information architecture, data visualization, data governance, taxonomy design, and content strategy a plus.

Application materials: Resume and cover letter required

**The base salary range will be estimated between $85,000 – $100,000.Gensler’s total compensation package is multi-layered and includes a base salary, two annual bonuses paid in December and June.To learn more about our compensation philosophy and full benefits offerings, pleasevisitGreat People, Great Rewards | Gensler **