Knowledge Manager

Gensler; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Gensler seeks a Northeast Regional Knowledge Manager to own the region's project data and knowledge-sharing systems, coordinating across New York, Boston, Morristown, Toronto, and Vancouver. You will be the go-to contact for metrics and tools, driving data accessibility for leadership and cross-team initiatives.

You will train staff on self-service tools, track usage, and surface trends while collaborating with regional leaders and the firmwide data community.

Qualifications

• 6–10 years of experience in knowledge management, marketing, or communications, ideally within a professional services or design firm.
• Bachelor's degree in Library Sciences, Management Information Systems, Communications, Marketing, or a related field.
• Strong written and verbal communication skills, with the ability to translate data into clear, concise updates for leadership.
• Proficiency in SharePoint, Power BI, Excel, and PowerQuery.
• Comfort managing multiple priorities independently and collaborating with senior leaders on a regular basis.
• Interest or experience in artificial intelligence, SQL, information experience/UX design, information architecture, data visualization, data governance, taxonomy design, and content strategy a plus.

Responsibilities

• Own the accuracy and completeness of project data in Gensler's Intranet Profiles, and manage the region's knowledge management tools, including the Intranet, Open Asset DAM, and Tableau dashboards.
• Train staff across the region on self-service use of these tools, so teams can find and update project information independently.
• Track how well the region's information resources are being used and flag gaps to regional and office leadership.
• Surface relevant project trends, metrics, and internal expertise, and share them across teams via the Intranet and other channels.
• Represent the Northeast in the firmwide knowledge management community, staying aligned with other Regional Knowledge Managers and Firmwide Data Platform stakeholders.
• Support cross-team projects that depend on accurate, well-organized project data, from marketing pursuits to leadership reporting.
• Mine the region's data for insights that support our strategic goals, and explore new ways to put that data to work as tools and technology evolve.

Skills

Knowledge management

Communication

Multi-tasking

SharePoint

Power BI

Excel

PowerQuery

AI

SQL

UX design

Education

Bachelor's degree in Library Sciences

Tools

SharePoint

Power BI

Excel

PowerQuery

Job description

Marketing, Communications, Public Relations

Locations

New York, NY, US

Description

Your Role

Gensler's Northeast Regional Knowledge Manager owns the region's project data and knowledge-sharing systems, serving as the go-to contact for project information, metrics, and tools across New York, Boston, Morristown, Toronto, and Vancouver.

This role sits within the Northeast Marketing, PR and Communications team and works closely with practice area leaders, client relationship teams, and regional, office, and studio directors to keep project insights and data accessible and current.

What You Will Do

• Own the accuracy and completeness of project data in Gensler's Intranet Profiles, and manage the region's knowledge management tools, including the Intranet, Open Asset DAM, and Tableau dashboards
• Train staff across the region on self-service use of these tools, so teams can find and update project information independently
• Track how well the region's information resources are being used and flag gaps to regional and office leadership
• Surface relevant project trends, metrics, and internal expertise, and share them across teams via the Intranet and other channels
• Represent the Northeast in the firmwide knowledge management community, staying aligned with other Regional Knowledge Managers and Firmwide Data Platform stakeholders
• Support cross-team projects that depend on accurate, well-organized project data, from marketing pursuits to leadership reporting
• Mine the region's data for insights that support our strategic goals, and explore new ways to put that data to work as tools and technology evolve

Your Qualifications

• 6–10 years of experience in knowledge management, marketing, or communications, ideally within a professional services or design firm
• Bachelor's degree in Library Sciences, Management Information Systems, Communications, Marketing, or a related field
• Strong written and verbal communication skills, with the ability to translate data into clear, concise updates for leadership
• Proficiency in SharePoint, Power BI, Excel, and PowerQuery
• Comfort managing multiple priorities independently and collaborating with senior leaders on a regular basis
• Interest or experience in artificial intelligence, SQL, information experience/user experience (UX) design, information architecture, data visualization, data governance, taxonomy design, and content strategy a plus.

Application materials: Resume and cover letter required

**The base salary range will be estimated between $85,000 - $100,000. **Gen sler’s total compensation package is multi-layered and includes a base salary, two annual bonuses paid in December and June.**To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler**

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affimative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us .

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud . Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail] .

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Job Category: Applications and Digital Design

Area of Expertise: Information Technology

Job Category: Applications and Digital Design

Job Category: Applications and Digital Design

Job Category: Marketing, Communications, Public Relations

Area of Expertise: Information Technology

Job Category: Marketing, Communications, Public Relations

Job Category: Applications and Digital Design

Job Category: Marketing, Communications, Public Relations

Job Category: Marketing, Communications, Public Relations

Area of Expertise: Build to Suit + Headquarters

Area of Expertise: Information Technology