Regional IT Technician: Onsite & Travel Support

Prairie-Farms-Dairy; Kansas City (MO); Presencial; USD 60.000 - 65.000; Jornada completa

Descripción de la vacante

Prairie Farms Dairy is seeking a Regional IT Technician to serve as the primary onsite IT resource across multiple locations in Kansas City and surrounding facilities. You will provide hands-on support, execute infrastructure projects, and ensure consistent IT services in a on-site role.

The position requires 1-3 years IT support, a relevant degree or equivalent experience, and willingness to travel 10-30% with on-call rotations. Excellent communication and problem-solving skills are essential.

Formación

• Associate or Bachelor's degree in Computer Science, Information Technology, or related field – or equivalent experience.
• 1-3 years of IT support experience.
• Strong troubleshooting skills.
• Experience with handheld/ mobile device support
• Knowledge of Active Directory and Microsoft 365.
• CompTIA certifications.

Responsabilidades

• Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.
• Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.
• Conduct site visits, resolve issues onsite, and document work performed.
• Act as onsite ‘smart hands’ for network, server, and infrastructure teams.
• Diagnose and repair hardware, software, and network issues.
• Install and configure workstations, printers, and network-connected devices.
• Support DSD handheld devices used by drivers and supervisors.
• Configure, deploy, and troubleshoot handheld devices and applications.
• Assist with staging, imaging, and replacements.
• Execute IT projects such as deployments, upgrades, and migrations.
• Coordinate with corporate IT teams to ensure standardization.
• Respond to escalated support requests.
• Troubleshoot issues and guide users through resolutions.
• Document all work in ticketing systems.

Conocimientos

Troubleshooting

Onsite IT support

Travel readiness

Communications

End user support

Educación

Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Herramientas

Active Directory

Microsoft 365

Descripción del empleo

Prairie Farms Dairy is seeking a Regional IT Technician to serve as the primary onsite IT resource across multiple locations in Kansas City and surrounding facilities. You will provide hands-on support, execute infrastructure projects, and ensure consistent IT services in a on-site role.

The position requires 1-3 years IT support, a relevant degree or equivalent experience, and willingness to travel 10-30% with on-call rotations. Excellent communication and problem-solving skills are essential.