Regional IT Support Specialist — White-Glove Tech for Legal

Wilson Sonsini

Seattle (WA)

On-site

USD 37,000 - 50,000

Full time

9 days ago

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Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Wilson Sonsini Goodrich & Rosati is seeking a Regional IT Support Coordinator based in Seattle to provide hands-on hardware and software support for attorneys and staff. The role covers on-site and remote assistance, imaging, software installation, and AV setup for meetings.

The ideal candidate has 2+ years in enterprise IT support, familiarity with legal software like NetDocuments, and strong customer service skills. Travel to other offices may be required.

Qualifications

Two or more years of hardware and software support experience in a fast-paced, enterprise technical environment.
Working knowledge of PC and Apple hardware, including mobile devices.
Experience supporting Windows 11 and macOS; proficiency in Microsoft 365.
Familiarity with legal-specific applications (e.g., NetDocuments) is desirable.

Responsibilities

Field incoming IT support requests via phone, email, and Service Desk in a courteous, timely manner.
Provide on-site and remote support for network, hardware, printers, and applications.
Perform hands-on desktop support including imaging, configuring, and deploying systems; install software/hardware; manage backups.

Skills

Hardware support

Software support

Windows 11

macOS

Microsoft 365

NetDocuments

AI tools

Education

AA degree preferred

Tools

NetDocuments

Zoom

Microsoft Teams

Job description

The ideal candidate has 2+ years in enterprise IT support, familiarity with legal software like NetDocuments, and strong customer service skills. Travel to other offices may be required.

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