Senior Manager, Legal IT Support & Service Delivery

Wilson Elser; New York (NY); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Job summary

Wilson Elser is seeking a Senior Manager of Application Support in New York. You will partner with the Director of IT Service Management & Governance to lead the people, processes, and technology that support critical legal software like Intapp, iManage, Box, Litera Create, and more.

You will oversee service delivery, incident and problem management, upgrades, and integrations. You will drive adoption, align with security requirements, and champion ITIL/ITSM best practices in a transformative,

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience.

Responsibilities

• Lead daily application support and incident management for critical practice-of-law software products; track service availability, performance, and user-impact metrics.
• Coach and develop supervisors, analysts, and admins through servant-leadership.
• Coordinate with vendors and stakeholders on fixes, releases, integrations, and patches.
• Monitor usage and service metrics; identify friction points and drive improvements.
• Partner with Security/Risk to maintain compliance and data privacy.

Education

Bachelor’s Degree in IT/CS or related field

Tools

iManage

Intapp

Box

Litera Create

Logikcull/Reveal

Microsoft 365

Document automation

Workflow platforms

Job description

Wilson Elser is seeking a Senior Manager of Application Support in New York. You will partner with the Director of IT Service Management & Governance to lead the people, processes, and technology that support critical legal software like Intapp, iManage, Box, Litera Create, and more.

You will oversee service delivery, incident and problem management, upgrades, and integrations. You will drive adoption, align with security requirements, and champion ITIL/ITSM best practices in a transformative,