Senior Manager, Legal Tech Applications & Support

Wilson Elser - Attorneys; New York (NY); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Corporate discounts

Job summary

Wilson Elser seeks a Senior Manager of Application Support to serve as the strategic partner to the Director of IT Service Management & Governance. This role leads teams responsible for Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, and workflow platforms across the full lifecycle of legal operations.

You will drive incident and problem management, upgrades, integrations, adoption, and continuous improvement while promoting servant leadership and

Qualifications

• Experience supporting or managing critical practice-of-law platforms (iManage, Intapp).
• Hybrid/cloud-based and on-prem enterprise systems experience.
• Familiar with document automation and low-code workflows.
• Legal-industry data governance knowledge is a plus.
• Strong organizational and communication skills, multi-stakeholder handling.
• Servant-leadership mindset; adaptable to change in a transformative IT culture.
• Bachelor’s Degree in IT/CS or equivalent.
• Certifications in iManage, ISO 27001 are a plus.

Responsibilities

• Lead daily application support and incident management for core legal tech.
• Coach supervisors and analysts through servant leadership.
• Coordinate with vendors on fixes, releases, and integrations.
• Monitor usage, adoption, and service metrics; drive improvements.
• Partner with Security and Risk teams to ensure compliance.
• Support cloud-first strategy, resilience, and continuity.
• Assist onboarding for lateral hires and tech readiness.
• Advise on ISO 27001 and information security best practices.
• Promote ITIL/ITSM practices across service delivery.

Skills

Leadership

Stakeholder mgmt

Project mgmt

Communication

Servant leadership

Education

Bachelor’s Degree in IT/CS

Tools

Intapp

iManage

Litera Create

Logikcull/Reveal

Microsoft 365

Document automation

Workflow platforms

Job description

Wilson Elser seeks a Senior Manager of Application Support to serve as the strategic partner to the Director of IT Service Management & Governance. This role leads teams responsible for Intapp, iManage, Box, Litera Create, Logikcull/Reveal, Microsoft 365, document automation, and workflow platforms across the full lifecycle of legal operations.

You will drive incident and problem management, upgrades, integrations, adoption, and continuous improvement while promoting servant leadership and