Regional IT Support Specialist — Deskside & Remote

Methuen Construction Company, Inc.; Plaistow (NH); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Group health & welfare benefits

Life Insurance & AD&D

STD/LTD

Paid vacation

Paid sick leave

Paid holidays

401(k) with company match up to 4%

Employee referral program

Employee Assistance Program

Parental leave

Job summary

Methuen Construction is seeking an independent IT Support Analyst to join our internal helpdesk. You will deliver hands-on and remote support to employees across the Northeast, handling hardware, software, and connectivity issues, and ensuring day-to-day IT operations run smoothly.

This deskside role emphasizes proactive problem solving in a distributed environment, with travel of 10-15% within US and Canada and opportunities to contribute to ITIL best practices.

Qualifications

• 3–5 years of deskside/desktop support in a Windows-based SMB environment.
• Strong customer service and written/verbal communication skills.
• Ability to work independently and manage competing priorities.
• Solid understanding of basic networking concepts.
• Working knowledge of Azure AD / Entra ID identity management.
• Experience scripting to automate routine tasks (PowerShell preferred).
• Proficiency with Windows 10/11 and Office 365.
• Valid driver’s license and willingness to travel 10–15% within the US and Canada.

Responsibilities

• Provide deskside and remote technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve complex technical issues following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Perform basic networking troubleshooting (Wi‑Fi, VPN, TCP/IP, DNS, DHCP).
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.

Skills

Windows 10/11

Office 365

Azure AD / Entra ID

PowerShell scripting

Networking basics

Customer service

Independent work

Travel willingness

Education

Associate or Bachelor’s degree in IT / related field

CompTIA A+ certification

CompTIA Network+ certification

Microsoft certifications (MS-102/MD-102)

Tools

Intune

Power BI

Procore

Job description

Methuen Construction is seeking an independent IT Support Analyst to join our internal helpdesk. You will deliver hands-on and remote support to employees across the Northeast, handling hardware, software, and connectivity issues, and ensuring day-to-day IT operations run smoothly.

This deskside role emphasizes proactive problem solving in a distributed environment, with travel of 10-15% within US and Canada and opportunities to contribute to ITIL best practices.