Regional IT Support Analyst | Helpdesk & Office Tech

Kimley-Horn; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan

Health coverage

Flexible time off

Student loan matching

Tuition reimbursement

Parental leave

Job summary

Kimley-Horn in Phoenix, AZ is seeking an Information Technology (IT) Analyst for an in-office role. You will collaborate with local and regional IT teams to deliver support to several offices and provide daily helpdesk support for the local office.

Qualified candidates have a IT/CS degree (0–2 years) or an associate with 3+ years, knowledge of Windows 10, Office 365, Windows Server, Active Directory, and strong communication and customer service skills.

Qualifications

• Bachelor's or Associate degree in IT/CS or related field with the specified experience requirements.
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basics.
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions.
• Ability to understand Windows 10 and configure and troubleshoot PC level problems.
• Ability to understand basic Windows Active Directory; user accounts and security groups.
• Strong communication, written, and customer service skills.
• High aptitude and willingness to learn new technologies.
• Self-starter; highly organized.
• Travel (driving) to other offices within the region as needed.

Responsibilities

• Provide support on our corporate IT Helpdesk
• Install new printers/copiers/plotters and other office equipment
• Install and support enterprise applications
• Perform data maintenance and data archiving
• Assist with office moves/expansions

Skills

Customer service oriented

Strong communication skills

Willingness to travel

Self-starter

Organized

Education

Bachelor's Degree in IT/Systems; CS or related field with 0-2 years of experience

Associate's Degree in IT/Systems; CS or related field with 3+ years of experience

Tools

Windows 10

Office 365/Teams/OneDrive

Exchange 365

Windows Server 2016

Active Directory

Networking basics

NTFS permissions

Windows Server 2012/2016 printing

Job description

Kimley-Horn in Phoenix, AZ is seeking an Information Technology (IT) Analyst for an in-office role. You will collaborate with local and regional IT teams to deliver support to several offices and provide daily helpdesk support for the local office.

Qualified candidates have a IT/CS degree (0–2 years) or an associate with 3+ years, knowledge of Windows 10, Office 365, Windows Server, Active Directory, and strong communication and customer service skills.