Onsite IT Support & Office Systems Analyst

Socket.dev; Pleasanton (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Exceptional Retirement Plan

Comprehensive Health Coverage

Time Off

Financial Wellness

Professional Development

Family-Friendly Benefits

Job summary

Kimley-Horn is seeking an IT Analyst for their Pleasanton, California office. The role focuses on daily IT support for the local office and regional helpdesk assistance across the firm.

You will collaborate with IT teams to ensure reliable operations and user satisfaction. Requirements include a IT/CS degree (or related) with 0–2 years (or 3+ years with an associate degree), proficiency in Windows 10, Office 365, AD, and basic networking, plus strong communication and customer service skills.

Qualifications

• Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience
• Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
• Ability to understand Windows 10 and configure and troubleshoot PC level problems
• Ability to understand basic Windows Active Directory; user accounts and security groups
• Strong communication, written, and customer service skills
• High aptitude and willingness to learn new technologies
• A self-starter that can work with minimal supervision; highly organized
• Travel (driving) to other offices within the region as needed

Responsibilities

• Provide support on our corporate IT Helpdesk
• Install new printers/copiers/plotters and other office equipment
• Install and support enterprise applications
• Perform data maintenance and data archiving
• Assist with office moves/expansions

Skills

Windows 10

Office 365

Exchange 365

Windows Server 2016

Active Directory

Networking basics

Customer service

Communication skills

Education

Bachelor's Degree in IT/CS

Associates Degree in IT/CS +3 years

Job description

Kimley-Horn is seeking an IT Analyst for their Pleasanton, California office. The role focuses on daily IT support for the local office and regional helpdesk assistance across the firm.

You will collaborate with IT teams to ensure reliable operations and user satisfaction. Requirements include a IT/CS degree (or related) with 0–2 years (or 3+ years with an associate degree), proficiency in Windows 10, Office 365, AD, and basic networking, plus strong communication and customer service skills.