Regional IT Specialist

Marshall Dennehey; Pittsburgh (Allegheny County); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Job summary

A leading defense firm is seeking a Regional IT Specialist for its Pittsburgh, PA office. This position provides technical support to attorneys and staff and involves travel to regional offices in Western Pennsylvania and Ohio. Candidates should have at least 3 years of technical support experience and a Bachelor's degree in a relevant field is preferred. Strong customer service and troubleshooting skills are essential. The firm offers competitive salary and excellent benefits.

Qualifications

• Bachelor's degree preferred in Computer Science or related field.
• Minimum of 3 years of technical support experience.
• Excellent organization and time management skills.

Responsibilities

• Provide onsite and remote technical support.
• Manage service requests from intake through resolution.
• Install, configure, and maintain desktops and laptops.
• Maintain and track regional hardware inventory.
• Support office moves and conference room A/V needs.
• Perform routine equipment maintenance, updates, and hardware replacements.
• Maintain enterprise printers and ensure proper placement and functionality.
• Collaborate with IT teams on escalations and service improvements.
• Participate in scheduled server maintenance activities.
• Travel regularly to the Firm’s regional offices in Western PA and Ohio.
• Comply with all firm security and technology policies.
• Maintain regular in-office attendance and perform other duties as assigned.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Organization skills

Analytical skills

Printer troubleshooting

Teamwork

Windows 11

M365

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

A+ certification

Tools

Windows 11

M365

Job description

The law offices of Marshall Dennehey, a leading defense firm, is seeking a Regional IT Specialist for its Pittsburgh, PA office. This position requires regular travel to the Firm’s regional offices in Western Pennsylvania and Ohio.

Position Summary

The Regional IT Specialist provides hands‑on technical support to attorneys and staff, ensuring reliable operation of hardware, software, and IT services across assigned regional offices. This role supports desktop services, equipment lifecycle management, and onsite technology needs while adhering to firm security and operational standards.

Responsibilities

• Provide onsite and remote technical support for hardware, software, printers, mobility, and A/V systems
• Manage service requests from intake through resolution, including escalation and documentation
• Install, configure, and maintain desktops and laptops using the firm’s standard Windows image and applications
• Maintain and track regional hardware inventory and coordinate equipment ordering
• Support office moves, new office setups, and conference room A/V needs
• Perform routine equipment maintenance, updates, and hardware replacements
• Maintain enterprise printers and ensure proper placement and functionality
• Collaborate with IT teams on escalations and service improvements
• Participate in scheduled server maintenance activities
• Travel regularly to the Firm’s regional offices in Western PA and Ohio
• Comply with all firm security and technology policies
• Maintain regular in‑office attendance and perform other duties as assigned

Required Skills

• Strong customer service, communication, and interpersonal skills
• Excellent organization, time management, and attention to detail
• Ability to troubleshoot hardware, software, and printer issues
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Proficiency with Windows 11 and M365
• Strong analytical and problem‑solving abilities

Education & Experience

• Bachelor’s degree in Computer Science, Information Management, or related field preferred
• Minimum 3 years of technical support experience
• A+ certification preferred

Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.

Firm offers a sound future, competitive salary, and an excellent benefits package.

Qualified candidates should submit cover letter, resume and salary requirement for consideration.

We are an Equal Opportunity Employer AA/M/F/D/V.