IT Instructor - 2+ Yrs Experience - Philadelphia, PA

Marshall Dennehey; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Marshall Dennehey, a leading defense firm, seeks an IT Instructor in Philadelphia, PA. The role focuses on designing, developing and delivering training across the Firm’s applications and systems to support attorneys and staff.

The IT Instructor will design curricula, schedule classes, and create end-user guides, online materials, and quick references, while providing after-hours support on a rotation. A solid background in corporate training and MS Office is required.

Qualifications

• Bachelor’s degree or higher in education, business, HR, IT, or related field.
• Minimum 2 years of corporate training experience.
• Legal environment experience preferred.

Responsibilities

• Provide ongoing training for new hires and existing applications.
• Design and plan effective training curriculum.
• Maintain training schedule and calendar; plan classes and trainer availability.

Skills

Public speaking

Written communication

Interpersonal skills

Time management

Project management

Training facilitation

Education

Bachelor’s degree in education, business, HR, or IT

CPLP certification (plus)

Tools

Microsoft Office 365

Windows 11

Job description

The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office.

Position Summary:

The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems.

RESPONSIBILITIES:

• Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed.
• Design and plan effective training program curriculum.
• Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc.
• Partner with department managers, Office Managers and others to understand and develop appropriate course content and material.
• Develop quick reference guides and how-to documentation for end-users.
• Create class training scripts.
• Prepare on-line educational material such as module summaries, videos etc.
• Assist Support Center on 1st and 2nd level technical support.
• Greet and welcome new or transferred employees.
• Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly.
• Schedule, organize and provide supplemental training when necessary.
• Develop and maintain a library of training and reference materials and documentation.
• Research, understand, and respond to attorney and staff feedback.
• Periodically review internal training programs then recommend and facilitate improvements.
• Provide after-hours support on a rotation schedule up to 4 times annually.
• Perform other related duties as assigned.

REQUIRED SKILLS:

• Phenomenal communication, presentation and public speaking skills.
• Excellent written communication skills.
• Excellent interpersonal and customer service skills.
• Maintain a professional attitude and presence.
• Effective facilitation and presentation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Self-motivated and able to work independently.
• Proficiency in legal-specific applications including but not limited to Document Management Systems, legal document building tools, and matter management software.
• Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11.
• Proficient with or able to quickly learn the software and applications used in the Firm and the industry.
• Strong project management skills with the ability to supervise multiple projects.
• Proactive, desires to build relationships with the business and to ensure the best user experience.
• Critical thinking and decision making.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in education, business, human resources, information technology, or related field.
• Minimum 2 years experience in corporate training.
• Legal environment experience.
• Certification (e.g. CPLP) a plus.

Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.

Firm offers a sound future, competitive salary and an excellent benefits package.

We are an Equal Opportunity Employer AA/M/F/D/V.

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