Regional IT Service Manager

Freshfields Bruckhaus Deringer; New York (NY); Sur place; USD 120 000 - 200 000; Plein temps

Résumé du poste

Freshfields Bruckhaus Deringer is seeking a proactive Regional Service Management Lead based in our New York office. You will be the face of IT for the New York region, ensuring services meet business needs and align with global standards.

The role emphasizes hands-on service excellence, stakeholder engagement, and continuous improvement across the New York office and nearby locations, including managing incidents and collaborating with global teams.

Qualifications

• Proven experience in IT service management and customer insight practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to build trust-based relationships with senior stakeholders.

Responsabilités

• Act as the primary IT contact for the New York region.
• Ensure IT services are reliable, high-performing, and aligned with business requirements.
• Collaborate with global service teams to resolve issues and implement improvements.
• Support the adoption and transition of new technologies.
• Manage relationships with outsourced service providers.
• Participate in major incident management and ensure effective communication.
• Monitor local IT budgets and identify cost optimization opportunities.

Connaissances

IT service management

Stakeholder management

Analytical thinking

Communication

Problem solving

ServiceNow

Incident management

Technology change delivery

Budget awareness

Outils

ServiceNow

Description du poste

Freshfields Bruckhaus Deringer is seeking a proactive Regional Service Management Lead based in our New York office. You will be the face of IT for the New York region, ensuring services meet business needs and align with global standards.

The role emphasizes hands-on service excellence, stakeholder engagement, and continuous improvement across the New York office and nearby locations, including managing incidents and collaborating with global teams.