Regional IT Operations & Projects Lead

Burberry; New York (NY); On-site; USD 130,000 - 140,000; Full time

Job summary

Burberry is seeking an IT Operations Manager in New York that will oversee regional on-site IT support across retail, offices, supply chain, and manufacturing locations. The role involves coordinating with global technology teams to ensure timely, cost-effective operational IT services and successful delivery of regional initiatives.

The role requires strong IT infrastructure knowledge, vendor management, and project leadership within a matrixed environment, reporting to the Director IT and

Qualifications

• Experience managing third-party suppliers and service contracts.
• Experience delivering end-to-end IT or business change projects in a matrixed environment.
• Familiarity with ITIL principles and enterprise service management practices.
• Strong stakeholder management and cross-functional collaboration with remote technical teams.

Responsibilities

• Plan, manage, and deliver regional IT projects to time, cost, and quality standards.
• Define and manage project scope, deliverables, and dependencies with central teams and local stakeholders.
• Lead a team of regional project contributors including analysts, officers, contractors and vendors.
• Ensure handover of delivered solutions to service management and operations.

Skills

Stakeholder management

IT infrastructure coordination

Project governance familiarity

ITIL knowledge

Communication skills

Education

Project management certification

Tools

Microsoft Project

Shibumi

Job description

Burberry is seeking an IT Operations Manager in New York that will oversee regional on-site IT support across retail, offices, supply chain, and manufacturing locations. The role involves coordinating with global technology teams to ensure timely, cost-effective operational IT services and successful delivery of regional initiatives.

The role requires strong IT infrastructure knowledge, vendor management, and project leadership within a matrixed environment, reporting to the Director IT and