Regional IT Operations & Delivery Lead

Burberry; New York (NY); Sur place; USD 130 000 - 140 000; Plein temps

Résumé du poste

Burberry in the United States seeks an IT Operations & Delivery Lead to govern regional on-site IT support and project delivery across the Americas. You will manage local providers, coordinate with global technology teams, ensure sites receive responsive support, and drive projects from initiation to closure within time, budget and scope.

Reporting to the Director IT, you will lead regional project contributors, collaborate with stakeholders, and monitor risks, issues and performance to ensure

Responsabilités

• Manage in-region IT service providers to deliver high-quality 1st and 2nd line on-site support services for retail stores, offices, supply chain, and manufacturing sites.
• Support and maintain the operating model and cost structure for in-region on-site support services.
• Ensure IT operational standards are maintained and adhered to by suppliers and end users
• Act as a key escalation point and facilitator for technical issues requiring on-location resolution, coordinating activities with 3rd party providers and internal IT teams.
• Collaborate closely with remote 2nd and 3rd line support teams (e.g. DW&EUC, GN&I, Enterprise Applications) to ensure seamless incident resolution and problem management, as well as alignment of support priorities.
• Support third-party providers in diagnosing and resolving local hardware issues, including configuration of AV, server, and network equipment.
• Manage the lifecycle of local end-user assets, ensuring they remain compliant with supportability standards and policies.
• Engage with the Regional Service Manager, local business stakeholders and central IT Operations to ensure IT services meet operational needs and service expectations.
• Participate and contribute to service review meetings across vendors.
• Drive continuous improvement in support processes, supplier performance, and user satisfaction.
• Work with the IT Programme Manager and Project Managers to ensure seamless service transition of programme initiatives to operations.
• Plan, manage, and deliver regional IT projects to time, cost, and quality standards using established Enterprise Portfolio governance model and Burberry's Project Management Life Cycle (PMLC) framework.
• Translate Enterprise Portfolio project governance and reporting requirements into local project execution plans, ensuring compliance.
• Define and manage project scope, deliverables, dependencies, and outcomes in collaboration with central teams and local stakeholders.
• Lead a team of regional project contributors including Business Analysts, Project Support Officers, contractors and third-party vendors.
• Collaborate closely with the IT Programme Manager - Americas to ensure alignment with programme-level goals and elevate risks or delivery threats promptly.
• Engage with business and IT stakeholders at regional and global levels to ensure requirements are well understood and expectations are managed.
• Monitor and manage regional project risks, assumptions, issues, and dependencies and contribute to programme-level reporting.
• Manage project documentation including plans, status reports, and change controls in accordance with Enterprise Portfolio governance.
• Ensure effective handover of delivered solutions to service management and operations.
• Coordinate with Enterprise Portfolio PMO and portfolio assurance teams to provide inputs for reporting, gating, and financial tracking.
• Support local demand planning and resource scheduling in coordination with the IT Programme Manager - Americas.
• Contribute to regional lessons learned and continuous improvement initiatives.
• Manage financial tracking at project level, ensuring forecasts and actuals are aligned, variances explained and resource allocations monitored.
• Support onboarding, coaching, and development of more junior delivery team members.

Description du poste

Burberry in the United States seeks an IT Operations & Delivery Lead to govern regional on-site IT support and project delivery across the Americas. You will manage local providers, coordinate with global technology teams, ensure sites receive responsive support, and drive projects from initiation to closure within time, budget and scope.

Reporting to the Director IT, you will lead regional project contributors, collaborate with stakeholders, and monitor risks, issues and performance to ensure