Regional IT Operations Lead - Hawaii

ManTech; Honolulu (HI); On-site; USD 110,000 - 150,000; Full time

Job summary

ManTech seeks a motivated, career- and customer-oriented Deputy Regional Manager to join our team at the Oahu, HI location. You will provide leadership and hands-on support to a multi-site IT services team, covering desktop support, AV/VC, CAN management, telephony, cable/infrastructure, patch management, and break/fix efforts to meet SLAs and budget objectives.

This role collaborates with senior leadership, participates in hiring decisions, develops training and operational processes, and

Qualifications

• Five years’ experience delivering IT services (primarily hardware).
• Willing to travel to support operational objectives.
• Excellent communication skills, both verbal and written.
• Must have a TS/SCI w/ Poly clearance.

Responsibilities

• Aid regional management and provide hands-on support to IT services across sites.
• Lead a multi-site team of technicians to meet SLAs and budgets.
• Participate in interviews and help hire regional staff.
• Prepare daily/weekly operations reports and coordinate training.
• Submit travel requests and coordinate with government officials.
• Serve as alternate POC addressing regional customer concerns.
• Track productivity and onboard new employees, enforcing standards.
• Set goals and provide feedback to subcontractors.

Skills

IT service delivery

Excellent communication

Travel readiness

Tools

Security+ CE

Job description

ManTech seeks a motivated, career- and customer-oriented Deputy Regional Manager to join our team at the Oahu, HI location. You will provide leadership and hands-on support to a multi-site IT services team, covering desktop support, AV/VC, CAN management, telephony, cable/infrastructure, patch management, and break/fix efforts to meet SLAs and budget objectives.

This role collaborates with senior leadership, participates in hiring decisions, develops training and operational processes, and