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Job summary
A leading education management company is seeking a Director to oversee IT service delivery, ensuring an engaging educational experience for students. This role includes strategic oversight of IT functions across multiple schools, focusing on delivering exceptional services and support. The ideal candidate should have extensive experience in IT management, strong communication skills, and a clear alignment with the company's mission to provide students with outstanding educational opportunities. Excellent leadership and stakeholder management abilities are essential.
Qualifications
7+ years of progressive IT experience in K-12 environments.
3+ years leading distributed, multi-site teams.
Demonstrated success with SLA management and budget ownership.
Responsibilities
Oversee IT service delivery including incident management and ensure customer satisfaction.
Coordinate enterprise initiatives with state/national teams.
Develop and manage regional budgets while optimizing spend.
Skills
Strategic planning and portfolio management
Effective general and business communication skills
Customer service excellence and stakeholder management
Strong organization, prioritization, and multitasking
Education
Bachelor’s degree in IT, MIS, Computer Science, or related field
Advanced degree or equivalent leadership experience
Tools
Microsoft 365
Apple ecosystem
ITIL Foundation
CompTIA (A+/Net+/Sec+)
Job description
A leading education management company is seeking a Director to oversee IT service delivery, ensuring an engaging educational experience for students. This role includes strategic oversight of IT functions across multiple schools, focusing on delivering exceptional services and support. The ideal candidate should have extensive experience in IT management, strong communication skills, and a clear alignment with the company's mission to provide students with outstanding educational opportunities. Excellent leadership and stakeholder management abilities are essential.