Director, IT Resiliency & Global Command Center

New York University; New York (NY); Hybrid; USD 165,000 - 205,000; Full time

Job summary

A leading educational institution in New York is seeking a Director of IT Resiliency. The role includes overseeing IT Resiliency programs and Global Command Center operations. The ideal candidate will have over 10 years of experience managing complex IT programs and will be responsible for incident management and operational excellence within the university's IT framework. This position offers competitive compensation and a hybrid working model.

Qualifications

• 10+ years managing large and complex IT Resiliency programs.
• Experience with 24/7 Global Command Center operations.
• Expert knowledge in incident management systems.

Responsibilities

• Lead IT Resiliency, Global Command Center, and Major Incident Management.
• Define strategy for monitoring and incident response.
• Establish major incident strategy and operating model.

Skills

Knowledge of industry best practices around IT Resiliency

Expert knowledge of Global Command Center operations

Expert level knowledge of Major Incident Management

Excellent problem-solving skills

Excellent organizational skills

Excellent communication skills

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow

Job description

A leading educational institution in New York is seeking a Director of IT Resiliency. The role includes overseeing IT Resiliency programs and Global Command Center operations. The ideal candidate will have over 10 years of experience managing complex IT programs and will be responsible for incident management and operational excellence within the university's IT framework. This position offers competitive compensation and a hybrid working model.