Regional Intake Supervisor Nights

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 65,000 - 90,000; Full time

Job summary

Haven Behavioral Healthcare, part of Oceans Healthcare, is seeking a Regional Intake Supervisor to oversee intake clinicians and nurses across multiple facilities. The role ensures timely referrals, coordinates daily workflows, and supports regional leadership with performance metrics and staffing coverage.

Ideal candidates have leadership experience in intake or similar healthcare settings, strong communication skills, and the ability to adapt in a fast-paced environment.

Qualifications

• Experience supervising intake staff and clinicians.
• Ability to coach, mentor, and provide feedback.
• Strong communication and customer service skills for a fast-paced setting.

Responsibilities

• Provide leadership to the department and shift as assigned.
• Monitor productivity and address performance issues.
• Coach staff on performance and training needs.
• Coordinate workflow and daily department operations.
• Assist with reporting and performance improvement initiatives.
• Support regional intake leadership across facilities as needed.

Skills

Leadership

Customer service

Communication

Multitasking

Supervisory experience

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Regional Intake Supervisor assists the Director in the overall daily operations and performance of the regional intake team for multiple facilities within the designated region. This role is responsible for supervising the intake clinicians and nurses, ensuring timely response to referrals, and delegating tasks as needed. This role monitors performance metrics, staffing coverage, call quality, and overall workflow while providing strong customer service, multitasking, and communication skills in a fast-paced environment. This position must be able to report to any of the designated facilities in the region within three hours of notification when onsite leadership or support is required on assigned shift.

Essential Functions:

1. Provides leadership to the department and assigned shift as assigned.
2. Monitors employee productivity and documents/address issues in a timely manner.
3. Meets with employees to provide feedback/coaching on a routine basis.
4. Acts as an educational resource to staff and assesses training needs.
5. Maintains and organizes the daily workflow of the department.
6. Conducts audits and assists with performance reviews.
7. Assists the Regional Intake Director in evaluating performance improvement opportunities.
8. Provides training and orientation to new Regional Intake employees.
9. Participates in management meetings and completes daily reporting in absence of the Regional Intake Director.
10. Demonstrates flexibility by working as an Regional Intake Clinician as needed during assigned shift
11. Promotes consistency with admission processes and procedures across all assigned facilities.
12. Completes other duties and initiatives as assigned.