Regional Intake Supervisor Days

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 60,000 - 80,000; Full time

Job summary

Haven Behavioral Healthcare, an Oceans Healthcare Company, is seeking a Regional Intake Supervisor to assist the Director in daily operations of the regional intake team across multiple facilities. The role oversees intake clinicians and nurses, ensures timely referrals, and delegates tasks as needed in a fast-paced environment.

The position requires leadership, coordination, and strong communication to maintain consistent admission processes and high-quality patient service across the region.

Qualifications

• Experience leading teams in healthcare or social services preferred.
• Strong coaching and feedback skills.
• Excellent communication and customer service abilities.
• Ability to analyze performance metrics and improve processes.

Responsibilities

• Provides leadership to the department and assigned shift as assigned.
• Monitors employee productivity and documents/address issues in a timely manner.
• Meets with employees to provide feedback/coaching on a routine basis.
• Acts as an educational resource to staff and assesses training needs.
• Maintains and organizes the daily workflow of the department.
• Conducts audits and assists with performance reviews.
• Assists the Regional Intake Director in evaluating performance improvement opportunities.
• Provides training and orientation to new Regional Intake employees.
• Participates in management meetings and completes daily reporting in absence of the Regional Intake Director.
• Demonstrates flexibility by working as an Regional Intake Clinician as needed during assigned shift.
• Promotes consistency with admission processes and procedures across all assigned facilities.
• Completes other duties and initiatives as assigned.

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Regional Intake Supervisor assists the Director in the overall daily operations and performance of the regional intake team for multiple facilities within the designated region. This role is responsible for supervising the intake clinicians and nurses, ensuring timely response to referrals, and delegating tasks as needed. This role monitors performance metrics, staffing coverage, call quality, and overall workflow while providing strong customer service, multitasking, and communication skills in a fast-paced environment. This position must be able to report to any of the designated facilities in the region within three hours of notification when onsite leadership or support is required on assigned shift.

Essential Functions:

1. Provides leadership to the department and assigned shift as assigned.
2. Monitors employee productivity and documents/address issues in a timely manner.
3. Meets with employees to provide feedback/coaching on a routine basis.
4. Acts as an educational resource to staff and assesses training needs.
5. Maintains and organizes the daily workflow of the department.
6. Conducts audits and assists with performance reviews.
7. Assists the Regional Intake Director in evaluating performance improvement opportunities.
8. Provides training and orientation to new Regional Intake employees.
9. Participates in management meetings and completes daily reporting in absence of the Regional Intake Director.
10. Demonstrates flexibility by working as an Regional Intake Clinician as needed during assigned shift
11. Promotes consistency with admission processes and procedures across all assigned facilities.
12. Completes other duties and initiatives as assigned.