Regional Intake Leader - Drive Growth & Client Experience

Lisinski Law Firm; Texas; Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

401k Match

Health Savings Account

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Résumé du poste

Lisinski Law Firm is seeking a Regional Intake Manager to lead intake operations across multiple offices. You will develop and coach regional Managers, ensure consistent client experience, and drive intake and conversion goals.

The role requires strong leadership, multilingual communication, and data-driven improvement efforts. You will visit offices, collaborate with cross-functional teams, and align regional performance with firm growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7 years of management experience in intake, sales, client service/experience, or related field.
• 2+ years in multi-site or regional leadership role.
• Bilingual in English and Spanish with strong verbal and written communication skills.
• Experience with multi-site sales leadership and regional performance management across locations.
• Strong coaching and people leadership capabilities.

Responsabilités

• Lead, coach, develop and hold managers across multiple offices with clear expectations for intake results and client experience.
• Review regional conversion, consultation quality, responsiveness, and client experience measures to identify trends and improvements.
• Develop managers as leaders, provide actionable feedback, and address performance or service concerns promptly.
• Conduct structured one-on-one meetings with each Manager to review performance, feedback, and development priorities.
• Visit regional offices regularly to observe consultations and assess client experience, operations, and culture.
• Partner with VP of Intake on regional priorities, staffing, and initiatives to strengthen intake outcomes and service quality.
• Collaborate with Quality Assurance and Training to standardize consultation quality and improve empathy and clarity in interactions.
• Lead regional hiring for Manager and Specialist roles, building a strong coaching and intake capability pipeline.
• Support new office openings with staffing, training, and service standards during ramp periods.
• Recognize top performers, coach gaps, and address persistent issues in conversion, consultation, or client experience.
• Ensure consistent intake processes, timely follow-up, CRM documentation, QA adherence, and escalation of client concerns.

Connaissances

People leadership

Bilingual: English & Spanish

CRM knowledge

Analytical ability

Communication skills

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Amazon Connect

Description du poste

Lisinski Law Firm is seeking a Regional Intake Manager to lead intake operations across multiple offices. You will develop and coach regional Managers, ensure consistent client experience, and drive intake and conversion goals.

The role requires strong leadership, multilingual communication, and data-driven improvement efforts. You will visit offices, collaborate with cross-functional teams, and align regional performance with firm growth.