Regional Installation Recruiter & Trainer

Service Pros Installation Group, INC.; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Pros Installation Group, INC. is seeking an Area Installation Specialist to recruit, onboard, and train Installers within a defined geographic area while building strong relationships with Lowe’s Home Improvement.

The role requires meeting KPIs, maintaining customer satisfaction, and understanding the local contractor market. Travel up to 75% is expected as part of the coverage strategy.

Qualifications

• Education/experience: HS diploma or GED plus 3–5 years in customer service management.
• Strong reading, writing, and proofreading abilities.
• Proficient with database, spreadsheet, email, and word processing software.
• Demonstrated leadership and problem-solving in a team setting.

Responsibilities

• Recruit, onboard, and train Installers in a geographic area.
• Meet company KPIs and maintain customer satisfaction scores.
• Understand the local installer marketplace, pricing, and competitors.
• Travel up to 75% as required for store visits and relationship management.

Skills

Customer service management

Leadership

Communication skills

Problem solving

Computer skills

Driving

Travel readiness

Reading and writing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Service Pros Installation Group, INC. is seeking an Area Installation Specialist to recruit, onboard, and train Installers within a defined geographic area while building strong relationships with Lowe’s Home Improvement.

The role requires meeting KPIs, maintaining customer satisfaction, and understanding the local contractor market. Travel up to 75% is expected as part of the coverage strategy.