Regional HVAC VRF Technical Lead & Field Specialist

LG Electronics, Inc.; Farmers Branch (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company matching

Generous PTO and holidays

Short-Term Incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics, Inc. is seeking an Area Technical Specialist to serve as a key technical resource for HVAC Contractors, Distributors, and Manufacturer Representatives.

You will provide expert technical guidance by phone and email, resolve escalated system issues, and conduct technical training and ensure customer satisfaction using case management. This role involves interpreting wiring schematics and troubleshooting VRF systems while coordinating site visits.

Qualifications

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
• Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
• Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
• Capable of managing regions and assigned service champions.
• Proven experience setting goals and executing service support strategies.
• Demonstrated proficiency in LG product line technical knowledge.
• Proficiency in documentation creation and dispersion.
• Able to travel up to 75%.

Responsibilities

• Develop regional service support strategies through the LG Preferred Service Champion Program.
• Manage all aftermarket support activities within the assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
• Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
• Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
• Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
• Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
• Perform critical software and hardware service updates to equipment in inventory or in the field as required.
• Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
• Research and provide accurate technical information for use in the development of technical training material.
• Generate and conduct technical training sessions in both classroom and jobsite settings.
• Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff fostering technical relationships within respective coverage regions.
• Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Planning & organization

Analytical skills

Decision-making skills

Education

HVAC diploma/degree preferred

Job description

LG Electronics, Inc. is seeking an Area Technical Specialist to serve as a key technical resource for HVAC Contractors, Distributors, and Manufacturer Representatives.

You will provide expert technical guidance by phone and email, resolve escalated system issues, and conduct technical training and ensure customer satisfaction using case management. This role involves interpreting wiring schematics and troubleshooting VRF systems while coordinating site visits.