Regional HVAC Training & Tech Support Specialist

Lennox; Cleveland (OH); Sur place; USD 81 000 - 106 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Résumé du poste

Lennox is seeking a skilled trainer to develop and deliver courses for customers and technicians in HVAC installation, maintenance, and repair. You will troubleshoot technical inquiries and identify training needs across Commercial HVAC products, including RTU systems, while updating materials for timeliness and relevance.

The role involves travel and delivering training through multiple formats, with a focus on building knowledge, presenting effectively, and fostering strong customer

Qualifications

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer a two-year college degree, HVAC degree, or equivalent.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience. Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

Responsabilités

• Develops and delivers training courses for training customers or technical employees.
• Troubleshoots technical inquiries for Commercial HVAC.
• Identifies customer needs for Commercial HVAC.
• Investigates and resolves technical inquiries for RTU and other Commercial HVAC systems.
• Develops, tests, and maintains courses and materials used in training.
• Establishes course content and student learning objectives.
• Prepares course syllabus, lesson plans, and student manuals, and coordinates the development of training aids.
• Reviews problem areas and identifies training needs.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

Connaissances

Communication skills

Verbal communication

Presentation skills

Learning theory

MS Office

WebEx meetings

Sales ability

HVAC knowledge

Technical training

Formation

High school diploma

HVAC degree or equivalent

Outils

Microsoft Office

WebEx

Description du poste

Lennox is seeking a skilled trainer to develop and deliver courses for customers and technicians in HVAC installation, maintenance, and repair. You will troubleshoot technical inquiries and identify training needs across Commercial HVAC products, including RTU systems, while updating materials for timeliness and relevance.

The role involves travel and delivering training through multiple formats, with a focus on building knowledge, presenting effectively, and fostering strong customer