Regional HVAC Service Manager

Technibus, Inc.; Ocala (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Safety is Priority One

Competitive Pay

Company 401K with Employer Match

Company Paid Time Off

Company Paid Life Insurance

Medical, Dental, Vision options

Disability and Insurance options

Job summary

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, seeks an HVAC Service Area Manager to lead daily service operations, staff development, and customer satisfaction. You will oversee technicians, review work, and ensure safety and efficiency in the Ocala area.

The role requires strong leadership, HVAC expertise, and excellent communication. This position offers growth within a large, established company and regular field work in residential settings.

Qualifications

• Minimum of two (2) years of experience as an HVAC Service Manager or in a similar leadership role.
• Thorough knowledge of residential HVAC systems and service operations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• Proficiency in inventory management and operational oversight.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of HVAC industry safety standards, regulations, and best practices.
• Valid driver’s license with a clean driving record.

Responsibilities

• Hire, train, and increase retention levels for HVAC Service Technicians.
• Manage five or more technicians, ensuring efficiency, productivity, and effectiveness in daily operations.
• Review technician performance, service calls, and completed work for accuracy and quality assurance.
• Provide leadership, coaching, and technical guidance to service technicians while elevating customer service standards.
• Assist technicians in diagnosing and resolving complex residential HVAC system issues.
• Address and resolve customer inquiries, complaints, and service-related concerns promptly and professionally.
• Assist in managing inventory to ensure the availability of necessary parts, tools, and equipment.
• Uphold and enforce all company safety standards and regulatory requirements.
• Ensure adherence to departmental policies, procedures, and company expectations.
• Maintain operational efficiency and support continuous improvement initiatives.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Staff management

Diagnostics

Safety compliance

Inventory management

Communication

Problem solving

Education

EPA certification preferred

Tools

None

Job description

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, seeks an HVAC Service Area Manager to lead daily service operations, staff development, and customer satisfaction. You will oversee technicians, review work, and ensure safety and efficiency in the Ocala area.

The role requires strong leadership, HVAC expertise, and excellent communication. This position offers growth within a large, established company and regular field work in residential settings.