HVAC Retail Service Manager

Facemyer AC; Sanford (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Facemyer AC in Sanford, FL is seeking an HVAC Retail Service Manager to lead and oversee the service department, directing a team of technicians and ensuring projects stay on time and within budget.

This role emphasizes customer service excellence, technical support to the team, and strong leadership to drive profits while maintaining high safety and quality standards.

Qualifications

• Proven experience in HVAC installation and management.
• Strong leadership and team management skills.
• Knowledge of HVAC systems and equipment.
• Ability to read and interpret blueprints and schematics.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.

Responsibilities

• Lead and manage the service department, including hiring, training, supervising, and evaluating HVAC technicians.
• Provide exceptional customer service, handle inquiries, and resolve complaints promptly.
• Offer technical guidance and support to technicians, assist with complex service calls and troubleshooting.
• Monitor service metrics, conduct inspections, and ensure safety and quality standards.
• Drive profitability by generating sales leads, promoting maintenance agreements, and assisting with budgeting.
• Maintain effective communication with customers, technicians, dispatch, vendors, and management.
• Plan, schedule, budget, and oversee HVAC installations, repairs, and maintenance projects.

Skills

Leadership

Team management

HVAC knowledge

Blueprint reading

Communication

Problem-solving

Job description

HVAC Retail Service Manager

Sanford, FL

Position Overview

The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.

Key Responsibilities

• Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.
• Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.
• Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.
• Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.
• Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.
• Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.
• Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.

Requirements

• Proven experience in HVAC installation and management.
• Strong leadership and team management skills.
• Knowledge of HVAC systems and equipment.
• Ability to read and interpret blueprints and schematics.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.