Regional HVAC Sales & Support Specialist

gemairedistributors; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Gemaire Distributors seeks a Rapid Regional Support Associate in Orlando to travel to branches within a region, provide counter and warehouse support, and deliver top‑tier sales and service. You will help supervise and train other associates while assisting management with daily operations and customer-focused tasks.

The role emphasizes strong customer service, safety compliance, and the ability to upsell while maintaining branch standards and efficient operations.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse).
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors.
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse).
• Identify and address training opportunities related to safety, procedures, and workflow.
• Maintain up-to-date knowledge of company policies and procedures.
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks.
• Support training and development of team members to elevate branch standards.
• Assist with resolution of customer relationship issues involving dealers and end users.
• Pick, receive, and stock product accurately and properly; lead by example.
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team.
• Complete sales order processing for customers, including upselling associated items.
• Perform other duties as assigned.

Skills

Sales and customer service

Interpersonal skills

Problem solving

Multitasking

Independent worker

Microsoft Office

Education

Bachelor’s or Associate’s Degree preferred

Tools

Microsoft Office Suite

Job description

Gemaire Distributors seeks a Rapid Regional Support Associate in Orlando to travel to branches within a region, provide counter and warehouse support, and deliver top‑tier sales and service. You will help supervise and train other associates while assisting management with daily operations and customer-focused tasks.

The role emphasizes strong customer service, safety compliance, and the ability to upsell while maintaining branch standards and efficient operations.