Regional Growth Leader - Empower Teams & Drive Care

Q2 Management, Inc; Chattanooga (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Q2 Management, Inc. is seeking a Regional Manager to lead and mentor teams, travel to multiple sites, and strengthen client relationships across the Tennessee region. The role emphasizes accountability, ownership, and transparent communication to drive growth and operational excellence.

You will monitor KPIs, ensure safety and contractual compliance, and collaborate with HR on performance management, while representing the company with integrity and professionalism in all interactions.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster a sense of control.
• Promote and model high standards of emotional intelligence and interpersonal skills.
• Flexible schedule to support various shifts and locations.
• Willingness to travel frequently within the operating region.
• Reliable transportation, valid driver's license, and vehicle insurance.

Responsibilities

• Provide leadership, mentorship, and guidance to empower employees.
• Foster ownership, accountability, inclusivity, and professionalism; highlight individual contributions.
• Monitor KPIs to assess customer satisfaction and team performance; address needs with transparency.
• Manage objectives with leaders to allocate resources, balance workloads, and streamline processes.
• Build and maintain strong client relationships and deliver tailored solutions.
• Support regional growth by building customer pipelines and participating in sales initiatives.
• Ensure compliance with contractual and safety requirements; uphold fair performance management practices.
• Promote open communication to encourage collaboration and transparency.
• Model integrity, ethical decision-making, and professionalism.
• Address escalated customer inquiries with timely resolutions and reporting.
• Collaborate with cross-functional leaders to drive continuous improvement.

Skills

Communication skills

Emotional intelligence

Interpersonal skills

Flexible schedule

Customer service focus

Travel readiness

Reliable transportation

Driven, achievement oriented

Job description

Q2 Management, Inc. is seeking a Regional Manager to lead and mentor teams, travel to multiple sites, and strengthen client relationships across the Tennessee region. The role emphasizes accountability, ownership, and transparent communication to drive growth and operational excellence.

You will monitor KPIs, ensure safety and contractual compliance, and collaborate with HR on performance management, while representing the company with integrity and professionalism in all interactions.