Regional Genset Service Leader

Mahindra & Mahindra Limited; United States; Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Mahindra & Mahindra Limited is seeking an experienced Service Operations Manager to oversee genset service activities across the US region. You will lead a team of service engineers and customer service reps, develop maintenance protocols, and ensure high-quality service delivery while maintaining strong customer relationships.

This role requires 7–15 years in genset service, a bachelor’s degree in Electrical/Mechanical Engineering, and proven leadership.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering.
• 7 to 15 years of experience in genset service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in service management software and Microsoft Office Suite.

Responsabilités

• Oversee and coordinate all genset service activities.
• Develop and implement maintenance schedules and service protocols.
• Lead and mentor a team of service engineers and customer service representatives.
• Provide training and support to team members to enhance skills.
• Serve as the primary point of contact for customer inquiries, complaints, and service requests.
• Maintain strong relationships with key customers and ensure their service needs are met.
• Work closely with dealerships to monitor service activities and ensure standards.
• Identify new business opportunities and potential areas for service growth within the region.
• Monitor service quality and ensure compliance with company standards and regulations.
• Maintain accurate records of service activities and prepare regular reports.

Connaissances

Leadership

Team management

Communication

Problem solving

Formation

Bachelor's degree in Electrical/Mechanical Engineering

Outils

Service management software

Microsoft Office Suite

Description du poste

Mahindra & Mahindra Limited is seeking an experienced Service Operations Manager to oversee genset service activities across the US region. You will lead a team of service engineers and customer service reps, develop maintenance protocols, and ensure high-quality service delivery while maintaining strong customer relationships.

This role requires 7–15 years in genset service, a bachelor’s degree in Electrical/Mechanical Engineering, and proven leadership.