Generator Services Manager - Field & Outage Leader

Mitsubishi Power Americas; Orlando (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Matching

Tuition reimbursement

Paid vacation and holidays

Training programs

Job summary

Mitsubishi Power Americas is seeking a Technical Support Manager-Generator to lead the Generator Services business, oversee outage planning, and manage engineering and field personnel. You will drive KPI achievement, coordinate with customers and partners, and manage budget and performance reporting.

The role emphasizes strong leadership, strategic planning, and hands-on technical guidance across hydrogen, air-, and water-cooled generators, with travel around 25%+ as needed.

Qualifications

• Bachelor’s degree in Engineering from an accredited four-year college or university.
• Minimum of seven (7) years of related experience and/or training, or an equivalent combination of education and experience.
• Experience supporting large utility, industrial, or power generation generators through maintenance, repair, inspection, diagnostics, testing, or outage activities.
• Demonstrated experience leading, mentoring, supervising, or developing engineering, field service, or technical personnel, including performance management and workforce planning.
• Ability to communicate decisively with internal and external stakeholders.
• Strong analytical and problem-solving skills with the ability to interpret technical documentation, evaluate complex situations, and develop practical solutions.
• Proficiency in arithmetic operations and the application of mathematical concepts such as probability, statistics, and geometry, with the ability to apply these concepts to practical situations.
• Proficiency in database management, project management tools, spreadsheets, word processing, email, graphics, technical diagrams, flowchart software, and ERP systems.
• Valid driver’s license and passport required.

Responsibilities

• Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
• Lead workforce planning and development activities including recruiting, onboarding, performance management, training, talent reviews, mobilization planning, and development of employees and contingent resources.
• Lead the planning and execution of generator maintenance, repair, outage, and modernization activities for hydrogen-cooled, air-cooled, and water-cooled generators, including rewinds, stator and rotor repairs, while providing project oversight and technical leadership to field and engineering resources.
• Lead forecasting and pre-outage planning activities by collaborating with customers, Service Operations, and internal stakeholders to identify future resource and support requirements.
• Establish and maintain technical standards, procedures, quality controls, NCR resolution processes, and field audit programs supporting Generator Services execution.
• Develop and maintain strategic relationships with customers, vendors, and service partners to support business growth, forecasting, and successful project execution.
• Provide financial oversight of Generator repair and service activities, including budget management, cost controls, profitability monitoring, estimate approvals, and business performance reporting.
• Provide oversight and direction for the implementation of Field Service outage projects supporting Long-Term Service Agreements (LTSAs) and non-LTSA contracts.
• Track and report project performance metrics to relevant leadership.
• Travel as required (approximately 25% or more).

Skills

Leadership

Communication

Analytical thinking

Problem solving

Workforce planning

Forecasting

Education

Bachelor’s degree in Engineering

Tools

ERP systems

Database management

Project management tools

Spreadsheets

Word processing

Flowchart software

Job description

Mitsubishi Power Americas is seeking a Technical Support Manager-Generator to lead the Generator Services business, oversee outage planning, and manage engineering and field personnel. You will drive KPI achievement, coordinate with customers and partners, and manage budget and performance reporting.

The role emphasizes strong leadership, strategic planning, and hands-on technical guidance across hydrogen, air-, and water-cooled generators, with travel around 25%+ as needed.