Regional Freight Dispatcher: Scheduling & Service

The Kenan Advantage Group; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kenan Advantage Group, Springfield, MO, is seeking a Dispatch professional to execute daily movement plans for freight within an assigned area. The role focuses on coordinating deliveries, scheduling drivers, and providing frontline customer service.

Ideal candidates will have a high school diploma and at least two years of dispatching experience, with strong conflict resolution and communication skills. This on-site position requires effective teamwork and prompt responses to inquiries.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed food grade customers.
• Receive orders from suppliers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Responsible for regional dispatch.

Skills

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

The Kenan Advantage Group, Springfield, MO, is seeking a Dispatch professional to execute daily movement plans for freight within an assigned area. The role focuses on coordinating deliveries, scheduling drivers, and providing frontline customer service.

Ideal candidates will have a high school diploma and at least two years of dispatching experience, with strong conflict resolution and communication skills. This on-site position requires effective teamwork and prompt responses to inquiries.