Freight Dispatcher I: Schedule & Customer Care

Kenan Advantage Group; South Gate (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Kenan Advantage Group is seeking a dispatcher to execute a daily plan for moving freight within an assigned area in California. You will assess customer needs, schedule drivers, and provide frontline customer service for existing accounts.

The role requires strong communication skills, the ability to manage calls and emails, and on-call availability to support operations and yard checks for equipment planning.

Qualifications

• High school diploma or equivalent required.
• Excellent conflict resolution and interpersonal communication skills.
• Effective oral and written communication skills are essential.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for orders, inventory updates, and team communication.
• Solicit freight from customers.
• Create loads in dispatch system.
• On-call duties as needed.
• Perform yard checks for equipment and planning.

Skills

High school diploma

Conflict resolution

Interpersonal communication

Education

High school diploma or equivalent

Job description

Kenan Advantage Group is seeking a dispatcher to execute a daily plan for moving freight within an assigned area in California. You will assess customer needs, schedule drivers, and provide frontline customer service for existing accounts.

The role requires strong communication skills, the ability to manage calls and emails, and on-call availability to support operations and yard checks for equipment planning.