Regional Forward-Deployed AI Engineer Lead

Engg; New York, Santa Fe (NY, NM); On-site; USD 185,000 - 256,000; Full time

Job summary

Aircall, a unicorn AI-powered customer communications platform, seeks a Forward Deployed Engineering Lead to own and scale AI Agent solutions in the North America region, reporting to the SVP, Customer Solutions & Applied AI.

In this player‑coach role, you will build with customers, configure AI solutions, coach the regional team, and shape playbooks while collaborating with Product, Marketing, and GTM teams.

Qualifications

• 5–6+ years in forward deployed engineering, solutions engineering, or similar roles.
• Proven hands-on experience building, configuring, and shipping integrations or AI agent solutions.
• Fluent with APIs, integrations, and at least one programming language.
• Ability to align technical delivery with revenue outcomes and be credible with VP/C-suite.
• Proven track record of owning complex, cross-functional projects.
• Entrepreneurial mindset and startup-style ownership of regional outcomes.

Responsibilities

• Co-own the region's AIVA number with the regional GM and drive pipeline and revenue targets.
• Hands-on configuration, building, and deployment of AI Agent solutions for strategic accounts.
• Coach regional FDE team through pairing and hands-on review.
• Develop and evolve global playbooks and deployment frameworks.
• Drive region's AIVA go-to-market motion with pipeline hygiene and KPIs.
• Lead enablement sessions and collaborate with Enablement to support adoption.
• Translate field feedback to Product and Engineering for roadmap input.
• Lead cross-functional initiatives to grow agentic adoption across the region.

Skills

Hands-on engineering

APIs & integrations

Programming language

Executive stakeholder engagement

People leadership

Strategic thinking

Ownership

Tools

CRMs

Job description

Aircall, a unicorn AI-powered customer communications platform, seeks a Forward Deployed Engineering Lead to own and scale AI Agent solutions in the North America region, reporting to the SVP, Customer Solutions & Applied AI.

In this player‑coach role, you will build with customers, configure AI solutions, coach the regional team, and shape playbooks while collaborating with Product, Marketing, and GTM teams.