Mobile Float Teller: Elevate Branch Experience

M&T Bank Corporation; Wynantskill (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Float Teller to support branch customers through digital engagement, lobby management, and cash transactions. You will travel between branches to assist staff, balance cash, and maintain excellent service standards.

The role requires a high school diploma (GED) and at least six months of customer service experience. Strong communication, organization, and basic tech skills are essential for success in this field.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with good time management.
• Proficient with internet at user level.

Responsibilities

• Adhere to customer service standards and deliver solutions to customers.
• Educate customers through digital demonstrations.
• Identify self-service opportunities to meet needs.
• Engage in lobby management and greet customers.
• Balance and process transactions accurately.
• Resolve escalated account services issues.
• Log customer complaints accurately in the system.
• Introduce banking partners for sales opportunities.
• Perform branch operational activities (cash, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/KYC-related activities.
• Adhere to compliance and risk controls.
• Promote M&T Bank brand and inclusive culture.
• Support internal audit and regulatory points.
• Perform other related duties.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Cash handling

Data entry

Education

High school diploma or GED

6 months customer service experience

Tools

Internet user-level technology

Job description

M&T Bank Corporation is seeking a Float Teller to support branch customers through digital engagement, lobby management, and cash transactions. You will travel between branches to assist staff, balance cash, and maintain excellent service standards.

The role requires a high school diploma (GED) and at least six months of customer service experience. Strong communication, organization, and basic tech skills are essential for success in this field.