Dynamic Float Teller: Branch Mobility & Digital Service

M&T Bank; Hopewell Junction (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Hopewell Junction, NY is seeking a Float Teller to support branch customer experience through digital engagement, lobby management and transactional processing. You will travel between branches in a designated area to assist staff as needed and ensure accurate, efficient service.

The role emphasizes onboarding customers to digital tools, balancing transactions, AML/KYC compliance, and collaboration with banking partners, all while maintaining brand standards and risk controls.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Bilingual based on branch needs.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (i.e cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Data entry

Cash handling

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank in Hopewell Junction, NY is seeking a Float Teller to support branch customer experience through digital engagement, lobby management and transactional processing. You will travel between branches in a designated area to assist staff as needed and ensure accurate, efficient service.

The role emphasizes onboarding customers to digital tools, balancing transactions, AML/KYC compliance, and collaboration with banking partners, all while maintaining brand standards and risk controls.