Regional Float Front Desk - TX Region

Healthcare Express; Texarkana (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

HealthCARE Express is seeking a friendly, flexible Regional Float Front Desk Team Member (D.O.F.I.) to float between Richmond Road, Wake Village, and Arkansas Boulevard clinics. This part-time, as-needed role offers 12-hour shifts from 8:00 AM to 8:00 PM and requires adaptable front desk coverage across multiple locations.

Responsibilities include patient check-in, demographics and insurance verification, payment collection, and HIPAA-compliant record handling.

Qualifications

• Adaptable, organized and dependable with strong communication and customer service focus.
• Comfortable working across multiple clinics and shifting priorities.
• Basic computer skills and familiarity with patient intake processes.

Responsibilities

• Greet patients and assist with check-in and insurance verification.
• Confirm demographics and collect payments while maintaining accuracy.
• Answer incoming calls and route inquiries to the appropriate team.
• Scan and maintain patient records; ensure HIPAA compliance.
• Coordinate with providers and teammates; cross-train for coverage needs.

Skills

Adaptable

Organized

Dependable

Communication skills

Customer service

Fast-paced environment

Basic computer skills

Medical office experience

Job description

Regional Float Front Desk Team Member / Director of First Impressions (D.O.F.I.)

Pay: $15.00 per hour
Schedule: Part-Time / As Needed | 12-Hour Shifts
Float Area: Richmond Road, Wake Village & Arkansas Boulevard

HealthCARE Express is looking for a friendly, dependable, and flexible team member to join our team as a Regional Float Director of First Impressions, or D.O.F.I.

This is a part-time, as-needed position providing front desk coverage at our Richmond Road, Wake Village, and Arkansas Boulevard clinics. Rather than being assigned to one location, you'll float between these clinics based on coverage needs.

This is a great fit for someone who enjoys variety, works well with different teams, and has the flexibility to travel between locations.

Pay & Schedule

• $15.00 per hour

• Part-time, as-needed

• Primarily 12-hour shifts from 8:00 AM to 8:00 PM

• Must be willing and able to work at Richmond Road, Wake Village, and Arkansas Boulevard

• Hours and clinic location will vary based on coverage needs

What You'll Be Doing

As a Regional Float D.O.F.I., you'll help keep front office operations running smoothly wherever you're needed. Responsibilities include:

• Welcoming patients and assisting with check-in

• Confirming patient demographics and insurance information

• Answering incoming calls

• Collecting payments and maintaining accurate patient accounts

• Scanning and maintaining patient documentation

• Responding to patient questions and concerns professionally

• Maintaining patient privacy and following HIPAA requirements

• Communicating closely with providers and other team members

• Cross-training and stepping in where support is needed

Who We’re Looking For

We’re looking for someone who is adaptable, organized, dependable, and comfortable working in different clinic environments. Strong communication and customer service skills are important, along with the ability to manage multiple responsibilities in a fast-paced setting.

Basic computer skills are required, and previous medical office or front desk experience is helpful.

Why HealthCARE Express?

HealthCARE Express is committed to developing team members, encouraging growth, and creating a workplace people genuinely enjoy being part of. We work hard, support one another, and keep excellent patient care at the center of what we do.

About HealthCARE Express

HealthCARE Express proudly operates 15 urgent care clinics, along with a specialty clinic and medical billing department, serving communities across Texas, Arkansas, Oklahoma, and Louisiana.