Regional Float Front Desk - AR Region

Healthcare Express; Little Rock (AR); On-site; USD 18,000 - 23,000; Part time

Job summary

HealthCARE Express in Arkansas is seeking a Regional Float Front Desk Team Member, also called D.O.F.I., to cover Maumelle, Bryant, and Sherwood clinics on a part-time, as-needed basis. The role centers on friendly front desk service and accurate check-in.

You will work primarily 12-hour shifts from 8:00 AM to 8:00 PM, float between locations, greet patients, process demographics and insurance, answer calls, collect payments, and ensure HIPAA compliance while coordinating with clinicians.

Qualifications

• Experience in medical front desk or patient check-in preferred.
• Ability to verify demographics and insurance information.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and assist with check-in.
• Confirm patient demographics and insurance information.
• Answer phone calls and route as needed.
• Collect payments and maintain patient accounts.
• Scan and file patient documents.
• Maintain patient privacy and HIPAA compliance.
• Collaborate with providers and staff.

Skills

Front desk

Customer service

Communication skills

Basic computer skills

Job description

Regional Float Front Desk Team Member / Director of First Impressions (D.O.F.I.)

Pay: $15.00 per hour
Schedule: Part-Time / As Needed | 12-Hour Shifts
Float Area: Maumelle, Bryant & Sherwood, Arkansas

HealthCARE Express is looking for a friendly, dependable, and flexible team member to join our team as a Regional Float Director of First Impressions, or D.O.F.I.

This is a part-time, as-needed position providing front desk coverage at our Maumelle, Bryant, and Sherwood clinics. Rather than being assigned to one location, you'll float between these clinics based on coverage needs.

This is a great fit for someone who enjoys variety, works well with different teams, and has the flexibility to travel between locations.

Pay & Schedule

• $15.00 per hour

• Part-time, as-needed

• Primarily 12-hour shifts from 8:00 AM to 8:00 PM

• Must be willing and able to work at Maumelle, Bryant, and Sherwood

• Hours and clinic location will vary based on coverage needs

What You'll Be Doing

As a Regional Float D.O.F.I., you'll help keep front office operations running smoothly wherever you're needed. Responsibilities include:

• Welcoming patients and assisting with check-in

• Confirming patient demographics and insurance information

• Answering incoming calls

• Collecting payments and maintaining accurate patient accounts

• Scanning and maintaining patient documentation

• Responding to patient questions and concerns professionally

• Maintaining patient privacy and following HIPAA requirements

• Communicating closely with providers and other team members

• Cross-training and stepping in where support is needed

Who We're Looking For

We're looking for someone who is adaptable, organized, dependable, and comfortable working in different clinic environments. Strong communication and customer service skills are important, along with the ability to manage multiple responsibilities in a fast-paced setting.

Basic computer skills are required, and previous medical office or front desk experience is helpful.

Why HealthCARE Express?

HealthCARE Express is committed to developing team members, encouraging growth, and creating a workplace people genuinely enjoy being part of. We work hard, support one another, and keep excellent patient care at the center of what we do.

About HealthCARE Express

HealthCARE Express proudly operates 15 urgent care clinics, along with a specialty clinic and medical billing department, serving communities across Texas, Arkansas, Oklahoma, and Louisiana.