Front Desk

Healthcare Express; Sherwood (AR); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Accident Insurance

Critical Illness coverage

Benefit Time Off (BTO)

Bereavement Leave

Job summary

HealthCARE Express in Arkansas is seeking a Director of First Impressions to be the welcoming face of our urgent care clinics. You will greet patients, verify information, answer phones, assist with insurance verification and payments, and help keep patient records accurate from check-in to check-out.

Ideal candidates are dependable, organized, with strong communication and customer service skills. Basic computer knowledge and the ability to multitask are essential; medical office experience is

Qualifications

• Dependable, organized, and genuinely enjoys helping others.
• Strong communication skills and excellent customer service.
• Basic computer knowledge and the ability to multitask.
• Experience in a medical office is helpful but not required.

Responsibilities

• Greet patients from check-in to check-out.
• Verify information and assist with insurance verification.
• Answer phones and collect payments.
• Help keep patient records accurate and organized.
• Collaborate with clinical team to ensure outstanding service.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Basic computer knowledge

Job description

Do you make a great first impression?

Do you enjoy talking with people and making them feel welcome from the moment they walk through the door? If you never meet a stranger and thrive in a fast-paced environment, HealthCARE Express is looking for you.

We're searching for a Director of First Impressions (D.O.F.I.) to join our team. This isn't your typical front desk position. You'll be the first smile our patients see, helping create a positive experience while keeping the clinic running smoothly behind the scenes.

What You’ll Do

You’ll greet patients, verify information, answer phones, assist with insurance verification, collect payments, and help keep patient records accurate and organized. You’ll also work closely with our clinical team to ensure each patient receives outstanding service from check-in to check-out.

No two days are exactly alike, so flexibility, attention to detail, and a willingness to jump in where needed are essential. At HealthCARE Express, we believe in the mindset that Everything is My Job, and our teams work together to create an exceptional experience for every patient.

Compensation

$15.00 hourly

12-hour shifts, rotating Saturdays, 30+ hours per week.

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Accident Insurance
• Critical Illness coverage
• Benefit Time Off (BTO)
• Bereavement Leave

What We’re Looking For

We're looking for someone who is dependable, organized, and genuinely enjoys helping others. Strong communication skills, excellent customer service, basic computer knowledge, and the ability to multitask are all important in this role. Experience in a medical office is helpful but not required. Most importantly, we're looking for someone who brings a positive attitude and enjoys being part of a team.

Why HealthCARE Express?

We're more than an urgent care company. With 15 clinics, a specialty clinic, and a medical billing department serving communities across Texas, Arkansas, Oklahoma, and Louisiana, we're passionate about taking care of both our patients and our teammates.

From monthly themed dress-up days to opportunities for growth and development, we've created a workplace where hard work is recognized, teamwork is celebrated, and people genuinely enjoy coming to work.