Front Desk & Patient Experience Lead (Full-Time)

Healthcare Express; Longview (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Critical illness insurance

Benefit Time Off (BTO)

Bereavement leave

Job summary

HealthCARE Express is seeking a Front Desk Team Member / Director of First Impressions (D.O.F.I.) in Texas. The role greets patients, checks them in, and helps keep the front office running smoothly to ensure a welcoming patient experience.

You will verify insurance, answer questions, collect payments, and maintain accurate records while upholding HIPAA compliance. Prior medical office experience is helpful, but a positive attitude and strong customer service are essential.

Qualifications

• Experience in a medical or clinical office setting is helpful.
• Strong communication and customer service skills are essential.
• Ability to handle confidential information appropriately.
• Positive attitude, willingness to learn, and teamwork are important.

Responsibilities

• Greeting and checking in patients
• Verifying patient information and insurance
• Answering phones and assisting patients with questions
• Collecting payments and maintaining accurate payment records
• Scanning and maintaining patient documentation
• Keeping forms and front office supplies stocked and organized
• Addressing patient concerns in a professional manner
• Protecting patient confidentiality and HIPAA compliance
• Communicating effectively with patients, Providers, and clinic team members
• Cross-training and stepping in to help wherever needed

Skills

Communication

Customer service

Computer skills

HIPAA knowledge

Job description

HealthCARE Express is seeking a Front Desk Team Member / Director of First Impressions (D.O.F.I.) in Texas. The role greets patients, checks them in, and helps keep the front office running smoothly to ensure a welcoming patient experience.

You will verify insurance, answer questions, collect payments, and maintain accurate records while upholding HIPAA compliance. Prior medical office experience is helpful, but a positive attitude and strong customer service are essential.