Regional Field Technician: Installations & Tech Support

Verra Mobility Corporation; Lansing (MI); Vor Ort; USD 30.000 - 52.000; Vollzeit

Zusammenfassung

Verra Mobility Corporation in Michigan seeks a Regional Field Technician to install and support PARCS hardware and software across Michigan and northern Indiana, troubleshoot software, hardware, OS and network problems, and perform required service actions.

Responsibilities include assisting Sales Engineers with technical requirements, developing test plans, installing and commissioning hardware, and delivering on-site and remote support.

Qualifikationen

• 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry
• Experience in software/firmware environment preferred.

Aufgaben

• Primary responsibility is service and support of existing customers. This consists of troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions and customer relationship management.
• This position requires an on-call rotation for potential emergency after-hours service.
• Configures solution, as designed, for staging and acceptance testing.
• Assists in project solution testing and customer approval.
• Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs.
• Performs installation and implementation tasks as required by project scope.
• Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support.
• Inspects on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise.
• Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware.
• Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience.
• Develops and maintains documentation for installation and support of T2 PARCS software and hardware.
• Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources.
• Obtains and maintains expertise in T2 PARCS software and supported hardware. Researches, understands, and evaluates competitive solutions. Receives and relays direct feedback from customers in order to improve product functionality and competitiveness.
• Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics.
• Maintains a professional and appropriate appearance and demeanor when working with customers and partners.

Kenntnisse

Troubleshooting

Field service

Customer support

Documentation

Networking

Tools

PARCS software

Diagnostics tools

Jobbeschreibung

Verra Mobility Corporation in Michigan seeks a Regional Field Technician to install and support PARCS hardware and software across Michigan and northern Indiana, troubleshoot software, hardware, OS and network problems, and perform required service actions.

Responsibilities include assisting Sales Engineers with technical requirements, developing test plans, installing and commissioning hardware, and delivering on-site and remote support.