Regional Field Services Manager- Multi-site with Travel

LayerZero Power Systems; Aurora (OH); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Medical Options

Employee Assistance Program

Health Savings Account

Retirement Matching

Parental Leave

Job summary

LayerZero Power Systems LLC. is seeking a Regional Service Manager to oversee field service operations across a defined geographic region in the United States. The role emphasizes safety, timely service delivery, and leadership of technicians at multiple sites.

Responsibilities include coaching, performance monitoring, and coordinating with scheduling, logistics, and engineering to optimize resources. Travel within the region is required, and OSHA/NFPA 70E compliance is a key priority.

Qualifications

• Bachelor’s degree in engineering, Business, or related field.
• 5+ years in field service management, preferably in electrical or industrial systems.
• Strong leadership, team development, and remote multi-site management.
• Experience with service management software and CRM tools.
• Willingness to travel regularly within the assigned region.

Responsibilities

• Ensure safety and compliance with company policies and OSHA/NFPA 70E.
• Lead field service teams across multiple customer sites.
• Guarantee service delivery meets safety, quality, and responsiveness.
• Monitor technician performance, coach, and develop staff.
• Coordinate with scheduling, logistics, and engineering to optimize resources.
• Resolve customer issues and escalations professionally.
• Track regional KPIs such as response time and first-time fix rate.
• Support hiring, onboarding, and training of new personnel.

Skills

Leadership

Field service mgmt

Remote team mgmt

Safety compliance

CRM tools

Education

Bachelor’s degree in engineering, Business, or related field

Tools

Service management software

CRM tools

Job description

About Us

LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Summary

The Regional Service Manager is responsible for overseeing field service operations across a defined geographic region. This role is focused on safety and ensures timely, high-quality service delivery, manages technician performance, and drives customer satisfaction through operational excellence and team leadership.

Key Responsibilities

• Ensure the safety of all employees and drives compliance with all safety and other company policies
• Lead and manage field service teams across multiple customer sites within the assigned region.
• Ensure service delivery meets company standards for safety, quality, and responsiveness.
• Monitor technician performance, conduct ride-alongs, and provide coaching and development.
• Coordinate with scheduling, logistics, and engineering to optimize resource allocation.
• Resolve customer issues and escalations with professionalism and urgency.
• Track and report regional KPIs including response time, first-time fix rate, and customer satisfaction.
• Support hiring, onboarding, and training of new field service personnel.
• Ensure compliance with OSHA, NFPA 70E, and company safety protocols.

Qualifications

• Bachelor’s degree in engineering, Business, or related field preferred.
• 5+ years of experience in field service management, preferably in electrical or industrial systems.
• Strong leadership and team development skills.
• Proven ability to manage remote teams and multi-site operations.
• Familiarity with service management software and CRM tools.
• Willingness to travel regularly within the assigned region.

Performance Indicators

• Regional service delivery metrics (response time, completion rate)
• Technician productivity and retention
• Customer satisfaction and issue resolution
• Safety compliance and incident reduction

Why Join Us? Our Benefits Make a Difference.

• $0-cost Dental Insurance
• $0-cost Vision Insurance
• $0-cost Short-Term & Long-Term Disability Insurance
• $0-cost Life Insurance with additional buy up options
• Medical Plan Choices, including one no-cost medical option plus two additional buy-up plan options
• $0-cost Employee Assistance Program offering confidential counseling and support services
• Employer Health Savings Account Contributions to help offset health expenses
• Retirement Plan Options with generous employer matching contributions
• Paid Parental Leave to support your growing family

Why You Will Love Working With Us

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.