Field Service Manager

Prolec-GE Waukesha, Inc; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Prolec-GE Waukesha, Inc. is seeking an experienced Field Service Manager to lead a regional service team responsible for power transformers within electric substation systems.

The role oversees operations, financial results, project execution, staffing, safety and customer satisfaction across the region. The ideal candidate will have strong business acumen, technical expertise, and a passion for developing teams to deliver outstanding service outcomes.

Qualifications

• Bachelor's degree in engineering or other technical field with ability to communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers.
• Strong leadership and organizational skills with business management experience.
• Experience managing budgets, forecasts, and operational performance metrics.

Responsibilities

• Lead regional field service teams and manage P&L performance, forecasting and budgeting.
• Oversee service projects, scheduling, subcontractors, procurement, contracts and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements; provide technical support.
• Supervise site work and review field data; deliver final reports to customers.
• Support sales through customer relationships, quotes, scope reviews, and technical presentations.

Skills

Leadership

Budgeting

Project management

Customer service

Education

Bachelor's degree in Engineering

Job description

Region: West
Travel: Approximately 30%
FLSA Status: Exempt

We are seeking an experienced Field Service Manager to lead a regional service team supporting power transformers within electric substation systems. This leadership role is responsible for managing operational performance, financial results, project execution, staffing, team development, safety, and customer satisfaction across a defined region. The ideal candidate brings strong business and financial acumen, technical expertise, and a passion for developing teams while delivering exceptional service outcomes.

What You’ll Do

• Manage regional profit and loss performance, forecasting, budgeting, and capital planning.
• Lead and develop a team of field service professionals, including hiring, training and certification, performance management, and talent development.
• Oversee execution of service projects, including scheduling, subcontractor management, procurement, contract administration, and customer communication.
• Ensure compliance with quality, safety, DOT, and OSHA requirements.
• Provide technical support to customers and field crews.
• Project site supervision when required.
• Review field testing data and approve final project reports before customer delivery.
• Support sales efforts through customer relationship development, quoting, scope reviews, job walks, and technical presentations.
• Drive continuous improvement initiatives focused on safety, operational efficiency, quality, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Engineering, or a bachelor's degree with demonstrated ability to apply and communicate technical concepts.
• Experience in utility or electrical services, specifically power transformers.
• Strong leadership, organizational, and business management skills.
• Experience managing budgets, forecasts, and operational performance metrics.

Preferred Qualifications

• Familiarity with sales techniques, marketing concepts, and business development activities.
• Knowledge of DOT and OSHA regulations.

Working Environment

• Office-based and field-based work, including customer sites and manufacturing facilities.
• Approximately 30% travel required.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.